Position Snapshot

Business areas:
E-commerce

Job title:
Junior Webmaster

Location:
Montreal, QC

Position Summary

We are looking for a Junior Webmaster that will manage the activities related to daily content on digital networks (business-to-consumer [B2C], business-to-business [B2B] websites and mobile apps).

A day in the life of Junior Webmaster:

Contribute to e-commerce activities in the market:

• Support activities for e-commerce campaigns (configuration, testing and launch), including seasonal campaigns, and optimize website content to achieve business objectives.
• Ensure the consistency, optimization and relevance of the customer journey on all ecommerce platforms (computer, site and mobile app).
• Manage digital resources and complex HTML/CSS content to support global and local campaign activities, ensuring that the B2B and B2C sites reflect the most relevant practices, features and content.
• Liaise with all business and IT stakeholders to ensure that all digital content is up to date, relevant and consistent with the brand's global guidelines, security, content and business practices

Optimize the user experience:

• Coordinate with the ecommerce team to guarantee a seamless experience and maximize the purchase process on all platforms.
• Build on ecommerce knowledge and analytical data and ensure compliance with optimization standards and guidelines to optimize conversion rates and objectives.
• Leverage operational knowledge and best practices on a global scale to influence the optimization of the online customer journey and purchase sequences during campaigns.
• Plan and supervise the implementation of emerchandising activities in collaboration with the teams in charge of performance and user experience.
• Guarantee excellence in performance and B2C and B2B customer experience by assessing and optimizing ecommerce networks (mobile and desktop) in the areas of research, emerchandising, catalogue management and customization, as well as content, services and brand compliance.

Monitor day-to-day activities:

• Coordinate with the ecommerce specialists on the planning and launch of website and mobile app campaigns.
• Keep an updated calendar of sales events for the website and mobile app and share it with the teams concerned.
• Ensure a responsive and smooth user experience for all digital stores in accordance with the guidelines established by head office with respect to the brand, ecommerce and customers.
• Identify potential operating issues and platform regressions, forward them to IS/IT and monitor correction. Know how to prioritize malfunctions based on the impact they have on users.

What will make you successful?

• Diploma relevant to the field of web and ecommerce
• At least one year of experience in ecommerce and website maintenance using a content management system (CMS)
• Use of at least one content management system (CMS)
• Ability to perform tasks that require concentration and rigor in a software with a complex interface
• Basic knowledge of HTML, CSS languages
• Basic knowledge of good practices in organic referencing (SEO), an asset
• Basic knowledge of good accessibility practices (WCAG), an asset
• Very good organizational skills to perform multiple tasks in parallel
• Good management of time, stress and deadlines
• Both autonomous and very comfortable working in a team
• Want to learn and develop technical knowledge on the web
• Bilingualism (English / French)
• Work experience with creative agencies (writing briefs), an asset
• Use of Google Analytics and Photoshop, an asset

We have a friendly, supportive team with a coaching and mentoring environment.

There are real opportunities for future development and progression - this really could be a move towards the exciting ecommerce career you've always wanted.

What you need to know
Nestlé is an equal opportunity employer committed to diversity and inclusion.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.

Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

---