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On Train Service Attendant

3 months ago

Montreal, Quebec, Canada Via Rail Canada Full time

  • Reference Number:
SSA_MTL_062024

Status:
Permanent - Full time

Job Category:
Customer Service

City:

MONTREAL

Province:
Quebec

Annual Salary / Hourly Rate:
27.45

Number of positions to be filled:
13

Application Deadline:

Description:
We are looking for Service Attendants to provide exceptional customer service on our trains. In a unique work environment, your role will be to provide a great travel experience to all travellers.

In collaboration with your colleagues, you'll have to accompany our passengers with professionalism throughout their trip: helping them with luggage, serving food, ensuring their safety, and providing all the necessary attention.

As each trip is unique, your daily life will be too. Tasks and your schedule will vary depending on routes and passengers.

At VIA Rail, you'll be able to grow, develop and learn in a large organization that prioritizes the safety, health, and development of its employees.

Most important, you'll have the satisfaction of helping people every day, in a beautiful setting.
Based in Toronto, you will make the routes of, for example, Ottawa, Toronto, Québec, Jonquière et Senneterre.
Why choose VIA Rail?

  • A more than competitive salary of $ 27.45 per hour
  • Paid training at full salary and frequent recertifications
  • A work uniform that's comfortable and stylish.
  • Many expenses paid on long trips: hotel, meals, etc.
  • Development opportunities governed by the collective agreement
  • Generous compensation and benefits
  • An advantageous pension plan
  • Unlimited access to telemedicine services for you and your family
  • Many train travel privileges for you and your family after one year of service
  • A united, proud, and diverse team
  • Help connect people, communities, and families across Canada
What are the duties of Service Attendants?

  • Providing unparalleled professional service to all travelers.
  • Accompanying our passengers on their trips and providing assistance with luggage.
  • Ensuring the wellbeing and safety of passengers on board.
  • Selling and serving meals, including food and alcohol.
  • Providing janitorial services for work areas and washrooms.

SCHEDULE

You are available to work:
- on variable schedule including weekends and holidays and on call (no guaranteed hours)
- for extended periods (approx. 2-3 days) away from home

TRAINING
You will follow a seven-week training session which must be successfully completed before obtaining the position.

STARTING DATE
The training will start June 10th, 2024

Requirements:
What are the requirements for this position?

  • Be available to work variable schedules, on call including weekends and holidays (holiday bonuses).
  • Be available to travel away from home on each trip for 13 days.
  • Communicate with a smile, in English and French—orally only.
  • Have a high school diploma.
  • Have at least one year of experience in customer service.
  • Be physically able to repetitively handle weights of up to 23 kg (50 lbs, the equivalent of a large suitcase). Anyone can do it easily with the right technique.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society.

We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

Note that we will only contact those who are selected for an interview.