Security IT Service Support Technician

1 week ago

Ottawa, Ontario, Canada Convergint Technologies Ltd Full time
Convergint is looking for a results-driven Security IT Service Support Technician to join Convergint in our Ottawa location.

This position is responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Security projects including small to large projects that can have a higher degree of complexity.

You will also deliver assigned projects effectively and within budgeted cost and time schedules while acting as the key interface for technical support with the customer and maximizing customer satisfaction.


Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Security IT Service Support Technician.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.


What you'll do with "Our Training and Your Experience"

  • Responds to routine and some nonroutine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; Uses developing troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
  • Identifies and resolves problems for many types of service calls including emergency and afterhours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
  • Diagnose and solve infrastructure problems (servers/services) from simple to complex customer level.
  • Maintain communication networks, monitor network performance, and resolve any technical issues.
  • Assists Project Specialists with IT/networking technical issues on projects. Assists Service Specialists with IT/networking service calls.
  • May be responsible for building, maintaining and providing security on routers and firewalls.
  • Identify and analyze recurring incidents to stabilize environments.
  • Monitors and reviews system log reports and network documentation.
  • Works directly with client IT/Security departments to ensure all scope and interface is planned and implemented. Provides IT, networking and security consulting support for clients as necessary.
  • Provide remote support for technicians in the field IE: verify programming and or adding programming to systems.
  • Program and configure new servers for client sites.
  • Support the operation teams in designing and implementing new network configurations.
  • Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
  • Provide updated solution guidance to clients and colleagues
  • Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
  • Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
  • Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
  • Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service.
  • Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
  • Keeps up to date and informed on all company policies.
  • Mentor junior technician to act as clients best service provider
  • Presents a professional image of Convergint at all times in appearance and behaviour.
  • Performs other duties and responsibilities as requested or required.

Requirements:

  • Minimum of three to five years of previous, field service experience
  • Diploma in Electronics or Computer Science preferred
  • Must also possess or be willing to obtain top secret security clearance.

Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within t

  • Security Systems Technician

    1 week ago

    Ottawa, Ontario, Canada SIGMA-SECURITY Full time

    Role DescriptionThis is a full-time on-site role for a Security Systems Technician. The Security Systems Technician will be responsible for day-to-day tasks including system installation, integration, maintenance, and troubleshooting. They will work closely with our clients to ensure that their security systems are functioning optimally and meeting their...

  • Service Technician

    1 week ago

    Ottawa, Ontario, Canada HERITAGE SERVICE GROUP CANADA Full time

    25-Sep-2023 to 25-Oct-2023 (PST) Ottawa, ON, CAN 25-45 per hour Hourly Full Time Health benefits, Retirement Plan, Great work environment, Opportunity for growth Choquette CKSTechnician & Related Roles Who we are:Choquette CKS, a division of Heritage Food Service Group of Canada, is one of the largest service providers for the food service industry in...

  • Security Service Technician

    1 week ago

    Ottawa, Ontario, Canada Johnson Controls Full time

    Unleash your potential with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...

  • Security Service Technician

    1 week ago

    Ottawa, Ontario, Canada Johnson Controls International Full time

    Unleash your potential with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...

  • Security Service Technician

    1 week ago

    Ottawa, Ontario, Canada Johnson Controls Full time

    Job DetailsWhat you will doA Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems,...

  • Commercial Security Technician

    1 week ago

    Ottawa, Ontario, Canada FCi (Fleming Communications Inc.) Full time

    Commercial Security Technicians RequiredFull-time, mid to senior level experienced SECURITY technicians are requiredDo you possess the following requirements? years experience in the installation & maintenance of commercial security systems and Capable of providing installation of various security devices such as:Contacts, window break, motion detectors,...

  • Commercial Security Technician

    1 week ago

    Ottawa, Ontario, Canada FCi (Fleming Communications Inc.) Full time

    Commercial Security Technicians - RequiredLocated in OTTAWA, ON, Full-time, mid to senior level experienced SECURITY technicians are requiredDo you possess the following requirements? years experience in the installation & maintenance of commercial security systems and Capable of providing installation of various security devices such as:Contacts, window...

  • IT Field Technician

    1 week ago

    Ottawa, Ontario, Canada Atlantis IT Group Full time

    Title - IT Field TechnicianOttawa, Ontario, Canada (only Onsite)Must possess a clean Canadian driving record and valid Driving License.Must have RCMP Security clearanceMust be a Canadian citizenJob Description:years of experience in a customer facing role in the IT industry. Must be able to pass a background check, and authorizations required to access...

  • IT Cyber Security Specialist

    1 week ago

    Ottawa, Ontario, Canada LZ Security & Service GmbH Full time

    eeking a professional with a 4-year degree in Information Systems Security or equivalent, along with a minimum of 7 years of experience in information security. Must have expertise in applying common information security standards and participating in threat assessment processes. CISSP CRISC or other security certifications are an asset. Join us for a 1-year...

  • Alarm Technician

    1 week ago

    Ottawa, Ontario, Canada Security Corporation Full time

    We are looking for a full and part time experienced technician to join our Ottawa Team. We offer very competitive wages and benefits, provide a company vehicle, we supply tools, etc. We also value each of our technicians as an important member of the team.If you are looking to join a team of dedicated professionals, please contact us in strict confidence.We...

  • IT On-site Support Technician

    1 week ago

    Ottawa, Ontario, Canada WSP Full time

    The Opportunity:WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...

  • IT On-Site Support Technician

    1 week ago

    Ottawa, Ontario, Canada WSP Global Inc. Full time

    The Opportunity:WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...

  • Experienced Commercial Security Technician

    1 week ago

    Ottawa, Ontario, Canada FCi (Fleming Communications Inc.) Full time

    Experienced Commercial Security Technicians - RequiredAre you located in OTTAWA, ON, Canada?We are looking for experienced full-time, mid to senior level experienced SECURITY technicians Do you have the following: Experience in the installation & maintenance of commercial security systems (35years ideally) and are you; Capable of providing installation of...

  • Security Guard

    1 week ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Security Guard - Carlingwood MallPosition: | Full-Time Security GuardSite: | Carlingwood Mall Carling AveHours: | Mon - Wed & Sat Payrate: | $18.25 Job Description:Patrol assigned area on foot or in a motor vehicle, as assigned, to ensure personal, building, and equipment security.Ensure staff and visitors adhere to Carlingwood Mall's policy, directives, and...

  • Security Guard

    1 week ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Security Guard - Commercial (Full-Time)Position: | Full-Time Security GuardSite: | World Exchange Plaza - 45 O'ConnorHours: | Continental Rotation / Payrate: | $17.50/hour Patrol facility on foot to ensure personal, building, and equipment security Greet visitors and staff with a friendly and welcoming disposition Ensure staff and visitors adhere to QuadReal...

  • Security Guard

    4 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Position: | Full-Time Security GuardSite: | World Exchange Plaza - 45 O'ConnorHours: | Continental Rotation / Payrate: | $17.50/hour Job Description:Patrol facility on foot to ensure personal, building, and equipment securityGreet visitors and staff with a friendly and welcoming dispositionEnsure staff and visitors adhere to QuadReal policy, directives, and...

  • Security Guard

    1 month ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Position: | Full-Time Security GuardSite: | World Exchange Plaza - 45 O'ConnorHours: | Continental Rotation / Payrate: | $17.50/hour Job Description:Patrol facility on foot to ensure personal, building, and equipment securityGreet visitors and staff with a friendly and welcoming dispositionEnsure staff and visitors adhere to QuadReal policy, directives, and...

  • Security Guard

    1 week ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Security Guard - Algonquin CollegePosition: | Full-Time Security GuardSite: | Algonquin College - Ottawa Campus WoodroffeHours: | Continental Rotation / Pay rate: | $19.50/hour within probation ($20.00/hour after probation)_ Note: Active students of Algonquin College cannot be hired as security personnel at the college._Schedule Example: Week Days (Mon-Tues,...

  • Security Guard

    1 week ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Position: | Full-Time Security GuardSite: | Algonquin College - Ottawa Campus WoodroffeHours: | Continental Rotation / Pay rate: | $19.50/hour within probation ($20.00/hour after probation)Note: Active students of Algonquin College cannot be hired as security personnel at the college.Schedule Example:Week Days (Mon-Tues, Fri-Sat)Week Days (Sun,...

  • Security Guard

    3 weeks ago

    Ottawa, Ontario, Canada Paladin Security Full time

    Position: | Full-Time Security GuardSite: | Algonquin College - Ottawa Campus WoodroffeHours: | Continental Rotation / Pay rate: | $19.50/hour within probation ($20.00/hour after probation)Note: Active students of Algonquin College cannot be hired as security personnel at the college.Schedule Example:Week Days (Mon-Tues, Fri-Sat)Week Days (Sun,...