Care Team Supervisor

1 week ago

Toronto, Ontario, Canada VHA Home HealthCare Full time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.

Our providers tell us:
_"Home care is where I can truly make a difference.

There is such a sense of accomplishment from helping people live independently at home."_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings.

Many of our team members manage their own schedules in the community and they say, "_The freedom and flexibility can't be beat._" Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

Team members tell us _"I love the inclusive culture. I feel welcome and at home."_ _View more comments from VHA clients and their family members_._

We are seeking a:

Care Team Supervisor, Toronto Central Team

Full-Time, 1-Year Contract

Hybrid Model (1-2 days in-office, 2-3 days remote work)

What will be your role?
The Care Team Supervisor (CTS) is accountable for the overall operations and people management of their geographical team.

This may involve onboarding, engagement, coaching, training (clinical and operational), career development, call/workflow monitoring, monitoring of performance indicators, absence management and performance improvement.

The CTS's team includes a mixture of unionized field staff (i.e., PSWs and PS Coaches) at the point of care and office-based staff (i.e., Care Team Scheduling Coordinators).

The CTS demonstrates leadership accountability within their region and supports other geographical teams as required.

The role combines both clinical expertise and operational/systems proficiency to enable positive outcomes for clients and caregivers, service providers, office staff and funders.

An important accountability of the role is to ensure that clients receive evidence-informed quality care and population specific quality outcomes, with a focus on client and PSW safety.

The CTS ensures that the team adheres to VHA Home HealthCare policies and procedures, key performance indicators, contractual requirements, Ontario regulatory requirements, health and safety standards and CNO standards of practice.

Ensuring fiscal accountability, monitoring resource utilization and resolving rejected billings is an important part of the role as well.

The CTS has a collaborative working relationship with VHA's Care Team Clinical Lead.

The CTS has supervisory oversight of the team of scheduling coordinators, clients within their geographical team and responds to escalated client or PSW issues that may involve joint visits with clients, families, funders.


An important part of this role is to provide communication leadership, which includes leading team meetings, acting as a change agent, quality improvement, union negotiations and de-escalation of urgent client or staff calls.

Core business work hours for the Care Team Supervisor are Monday to Friday, from 8:30am-4:30pm. The CTS is also required to provide afterhours supervisory support on a rotational basis. Afterhours includes AM and PM support on weekdays and weekends (no over-night).

What makes VHA's compensation unique?

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events

Required Qualifications:

  • RN or RPN with CNO registration in good standing
  • Membership in professional associations an asset (RNAO, RPNAO, CNA Certification)
  • Minimum of 3 years experience in community health preferred
  • 2 to 3 years of supervisor experience in health care strongly preferred
  • Strong dedication to working collaboratively within an interprofessional / interdisciplinary care team and across regions
  • Demonstrates effectiveness with leading and mentoring staff to achieve desired performance outcomes
  • Values social justice and impact of social determinants of health on vulnerable populations
  • Practices and models client and family centred care
  • Demonstrates commitment to professional development and maintaining clinical and leadership competency
  • Effective written communication skills and clinical documentation as per CNO
  • Promotes diversity, inclusion and equity in all interactions which includes empathy and respect for all
  • Is selfdirected and can work independently
  • Uses critical thinking and problemsolving skills effectively
  • Knowledge of the Occupational Health and Safety Act, relevant government legisl

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