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Automotive Service Advisor
7 days ago
Responsibilities and Tasks
Customer Service
- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Shares ideas and suggestions to improve the customer experience in the Service Centre.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.
Operations
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Engages in learning activities and coaching to improve their own abilities.
- Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
- Complies with company, store and department policies and health & safety program and regulations.
- Completes other tasks, as required.
Requirements:
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
Job Types:
Full-time, Part-time, Permanent
Pay:
$18.00-$22.00 per hour
Benefits:
- Life insurance
- Profit sharing
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
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