Medical Operations Specialist

2 weeks ago

Ottawa, Ontario, Canada Alio Health Full time

Job Title:
Medical Operations Specialist

Date:
May, 17, 2023

Location:
Montreal, QC

Remote:
Yes

Business Unit:
Health

Department:
CRO

Summary of Position:
Manage Medical and HCP engagement activity process in compliance with Client policies:

  • Manage the event engagement system and processes
  • Support and onboard all system users
  • Manage other Medicallyled activities

Accountabilities

  • Manage daytoday HCP engagement activity documentation from submission to closeout including but not limited to:
  • Develop and continually improve processes linked to the engagement system working in conjunction with Global support and technical teams.
  • Ensure all agreement and payment documents and signatures necessary for HCP engagement activities are processed and closed out according to policies.
  • Manage and maintain a database and process related to HCP Onboarding for Tier and payment management according to medical and financial policies.
  • Maintain and manage communication between the Legal/ERC, Sales and Marketing and the Medical division as it relates to system improvements, downtimes and process changes.
  • Create, maintain and deliver training materials for all Canadian users centrally in Teams.
  • Manage user management and approval flow setup according to policies.
  • Manage Medical Material review by ensuring the process is followed according to policies in the management system
  • Create and manage all POs and IOs for the MedCom and MS/MA cost centres for all Therapeutic Areas
  • Budget tracking support including meetings with involved parties (Finance, Therapeutic areas heads, etc.
  • Processing of accruals, journal entries, and Inter-Company Services Invoices (ICSI)
  • Fulfil other duties as required

Competencies:

  • Lead without authority.
  • Proven verbal and written communication skills: Need to communicate clearly internally and externally with Medical Experts, agencies and other.
  • Attention to detail and excellent concentration skills: The applicant must be solutionfocused to help clients resolve their problems.
  • Associate needs to perform all duties listed in Role Profile in accordance with applicable and internal/external regulations (IMC Code of Ethical Practices, Health Canada and all other relevant regulations).

Qualifications:

  • Intermediate Bilingualism
  • Oral and Written: English and French.
  • CEGEP level equivalent degree and/or related professional/industry experience (in pharma or other).

Working Conditions and / or Job Requirements:

  • Use standard office equipment, including a computer (finite movements such as typing and other office functions).
  • Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen.
  • Must be flexible to work extended hours to support operations requirements.

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