Conference Services Manager

1 week ago

Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

Harrison Hot Springs Resort is currently recruiting for the position of
Conference Service Manager.

About our company:

Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play.

We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.

At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in the world. We know the care and customer service we offer our guests leads to special experiences for them. We endeavour to exceed guest expectations and deliver outstanding products and hospitality services.

Even though we welcome thousands of guests each year, we will focus on individuals and what we can do to make them feel like they are at home.


Overlooking Harrison Lake, the Harrison Hot Springs Resort offers the following amenities: five mineral hot springs pools, the Healing Springs Spa, three restaurants and a coffee bar, extensive banquet and catering options, Resort Golf Course and Resort Marina.

***: Reporting to the Sales and Marketing Manager, the Conference Services Manager will be responsible for planning, organizing and coordinating function and guest rooms for assigned group accounts, in accordance with resort policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.

ESSENTIAL DUTIES AND RESONSIBILITIES:

  • Understand and respond to all guest needs and requests in a timely and professional manner.
  • Act as liaison between resort and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIPs, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.
  • Write resumes for each group giving the resort's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIPs, billing arrangements and amenity requests.
  • Plan group's food and beverage events, including assistance with the menu and wine selection, decorations, entertainment and audio visual.
  • Produce labels, restaurant vouchers and other related documents that may be required by groups.
  • Create and execute accurate banquet event orders (BEOs) that include detailed information on the agenda, menu items, room stet up, and billing arrangements.
  • Meet the client upon arrival and conduct pre conference review, including the introduction to Department Heads, overview of events, and guest arrival details.
  • Communicate last minute changes in group functions to resort staff, and ensure accurate and satisfactory follow up.
  • Conduct post conference review with the clients including the presentation of banquet checks when applicable.
  • Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile and cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to resort guidelines.
  • Attend daily, weekly and monthly meetings as directed.
  • Manage and maintain client information and reports accurately. Ensure traces are followed up on in a timely fashion.
  • Maintain the professional standard of the resort as set forth by the resort and participate in special projects.
  • Check the reader board information and weekly events listing for accuracy.
  • Ability to handle stress resulting from daily guest interactions (internal and external), budgetary, and time constraints.
  • Follow up and process client deposits.
  • Produce floor plans for events.
  • Perform all other job related duties as required.

SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

  • Hospitality degree or equivalent; or three (3) years related experience and/or training; or equivalent combination of education and experience.
  • Proficient in Microsoft Office and Delphi.
  • Strong attention to detail; mature, professional interaction with employees, guests and business contacts.
  • Ability to plan and execute events with a strong sense of detail.
  • Professional and effective communication and interpersonal skills.
  • Ability to work independently, make good decision, prioritize work, handle multiple tasks at the same time, and effectively under pressure.
  • Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving, deescalating techniques and make judgement decisions.
  • Ensure accurate records are maintained.
  • Well organized, selfmotivated, and able to interpret and communicate resort policies and culture to clients.
  • Able to issue and follow up on tasks and projects issued to other responsible department and individuals.
  • Comprehensive Food and Beverage knowledge.
  • Ability to read, analyze and interpret general busin

  • Food Services Manager

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Lakeview Gelato House Full time

    Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 yearsTasks: Plan, organize, direct, control and evaluate daily operations Determine type of services to be offered and implement operational procedures Conduct performance reviews Cost products and services Monitor revenues and modify procedures and prices Ensure...

  • Spa Manager

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    :The Manager of Healing Springs Spa is an integral part of the operation of the Resort that is critical to its success. The Manager is responsible for setting and achieving the budget for the Spa. The Manager will use the Human Resources provided within the Resort, will work closely with the Front Office, Food and Beverage, Accounting and the Marketing and...

  • Front Desk Supervisor

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    About our company:Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play. We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in the world. We know the care and customer...

  • Manager, Clinical Operations

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Why Fraser Health?:Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills? Do you take responsibility for your own performance and aim to model integrity, resilience and confidence? If you have answered yes, we want you to keep readingJoin us at Fraser Health as a Clinical Operations Manager....

  • Personnel Manager

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    Harrison Hot Springs Resort and SpaAldesta Hotel Group Ltd.POSITION TITLE:DIRECTOR OF HUMAN RESOURCESDEPARTMENT:HUMAN RESOURCESREPORTS TO:GENERAL MANAGERLAST UPDATED:June 28, 2023:Reporting to the General Manager and Corporate Human Resources, the Personnel Manager's functions as the resort's Strategic Human Resources Business Partner providing full-cycle...

  • Front Office and Reservations Manager

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    Company operating name: Harrison Hot Springs Resort and SpaCompany business address: 100 Esplanade Avenue, Harrison Hot Springs, British Columbia V0M 1K0Title of the position: Front Office and Reservations Manager (NOC 60031)Job duties:Develop, implement, and evaluate policies and procedures for the operations of the Front Office Team and the Reservations...

  • Front Office and Reservations Manager

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    Company operating name: Harrison Hot Springs Resort and SpaCompany business address: 100 Esplanade Avenue, Harrison Hot Springs, British Columbia V0M 1K0Title of the position: Front Office and Reservations Manager (NOC 60031)Job duties:Develop, implement, and evaluate policies and procedures for the operations of the Front Office Team and the Reservations...

  • RN Emergency/Medical/Hospice

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $59.52 / hour Why Fraser Health?:A unique rural opportunity for you just a short two-hour drive east of Vancouver's city centre. Hope is an outdoor paradise with a variety of recreational opportunities and a vibrant culture all surrounded by majestic mountains and breathtaking views. To learn more...

  • Health Care Worker, Community Mental Health

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $32.31 / hour Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.Our team of...

  • Social Worker, Home Health/fraser Hope Lodge-hope

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $52.81 / hour Why Fraser Health?:A unique rural opportunity for you just a short two-hour drive east of Vancouver's city centre. Hope is an outdoor paradise with a variety of recreational opportunities and a vibrant culture all surrounded by majestic mountains and breathtaking views. To learn more...

  • Social Worker, Home Health/fraser Hope Lodge

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $52.81 / hour Why Fraser Health?:A unique rural opportunity for you just a short two-hour drive east of Vancouver's city centre. Hope is an outdoor paradise with a variety of recreational opportunities and a vibrant culture all surrounded by majestic mountains and breathtaking views. To learn more...

  • Pastry Cook

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    About our company:Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play. We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in the world. We know the care and customer...

  • Spa Receptionist

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    Harrison Hot Springs Resort is currently recruiting for the position of Spa Receptionist.About our company:Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play. We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.At Harrison Hot Springs Resort, our guests...

  • Housekeeping Supervisor

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Harrison Hot Springs Resort Full time

    ***: Assists the Housekeeper Manager in the overall operations of the Housekeeping Department. Helps to direct the hotel's housekeeping program to ensure clean, orderly, and attractive conditions by performing the following essential duties and responsibilities.ESSENTIAL DUTIES AND RESPONSIBILITIES:Performs a daily check of all public areas. Reports all...

  • Administrative Support Clerk

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $25.61 / hour Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.Our team of...

  • Cook

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Taco Rio Full time

    Education: No degree, certificate or diploma Experience: 1 year to less than 2 yearsWork setting: RestaurantTasks: Prepare and cook complete meals or individual dishes and foods Prepare dishes for customers with food allergies or intolerances Prepare and cook special meals for patients as instructed by dietitian or chef Plan menus, determine size of food...

  • cook

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Taco Rio Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingRestaurantTasksPrepare and cook complete meals or individual dishes and foodsPrepare dishes for customers with food allergies or intolerancesPrepare and cook special meals for patients as instructed by dietitian or chefInspect kitchens and food service areasTrain...

  • Occupational Therapist, Residential Care/Home Health

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $52.95 / hour Why Fraser Health?:A unique rural opportunity for you just a short two-hour drive east of Vancouver's city centre. Hope is an outdoor paradise with a variety of recreational opportunities and a vibrant culture all surrounded by majestic mountains and breathtaking views. To learn more...

  • cook

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Taco Rio Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingRestaurantTasksPrepare and cook complete meals or individual dishes and foodsPrepare dishes for customers with food allergies or intolerancesPrepare and cook special meals for patients as instructed by dietitian or chefInspect kitchens and food service areasTrain staff in...

  • Cook I

    1 week ago

    Harrison Hot Springs, British Columbia, Canada Fraser Health Full time

    Why Fraser Health?:Bring your cooking expertise and technical skills to a role where you can really make a difference We are currently looking for a Casual Cook to join our Food & Nutrition Services Team at Fraser Canyon Hospital located in Hope, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and...