Vehicle Service Agent

2 weeks ago

Mississauga, Ontario, Canada Sixt Rent A Car Full time

Position includes a $1,500 Sign On Bonus $20/Hour + Monthly Incentives
As a Customer Vehicle & Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

Key Tasks and Responsibilities

  • Welcome all customers as they arrive on the lot
  • Ask about their experience with SIXT; recording feedback to improve future rental experience
  • Clean interior and exterior of the vehicles based on the cleaning standards
  • Park the vehicles in the ready line and prepare the vehicle for the next rental
  • Make sure customers have all personal belongings from the vehicle
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use proper statement to determine if vehicle is being returned with full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions including direct sunlight, rain, heat or cold
  • Perform other job duties as assigned to meet the business needs.

Your Qualities

  • High school diploma or GED
  • Ability to bend and lift 50 lbs.
  • Must be at least 21 and have a valid class G driver's license with a clean driving record
  • Exceptional interpersonal and relationship building skills
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multitask
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Ability to work 40 hours per week including day and/or evening and weekend hours
  • Must be willing to wear company uniforms
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus.

Why Choose SIXT?
As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company's success and dynamic growth is based on their employees' commitment.

We champion an energized work culture, development opportunities and growth potential In addition, we offer a competitive salary and employee benefits.

More about the department
The operations/shops area deals with all the fields of business operations at SIXT stations

That means:

You are involved in direct service for the customer and deal with strategic control of operational metrics and the rental process every day.


Pay:
$23.00 per hour

Schedule:

  • 8 hour shift
  • Weekend availability

Licence/Certification:

  • Full Class G Driver's License (required)

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