Security Agent

2 weeks ago

Toronto, Ontario, Canada FAIRMONT Full time
Company Description

For over 93 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Job Description:


The Security Department is responsible for ensuring the overall safety and security of the hotel's guests, employees, and hotel premises.

They act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.

The Security Team ensures that any violation to law or hotel policy is investigated and duly addressed. The Security Team member responds equally to both guest and employee security and safety concerns.

Rate of pay:
$31.26/hour

  • Ensuring security and safety of all property, guests and employees
  • Regular floor patrols, cash counts and crowd control
  • Providing excellent guest service
  • Assisting in the orientation of new staff to hotel's security procedures
  • Conducting security assessments to determine if hotel guests, employees and assets are properly protected
  • Correcting and reporting of fire hazards, health and safety hazards
  • Operating as a member of the Emergency Response Team
  • Reporting and investigating occurrences of accidents, complaints, criminal activity, and crisis situations
  • Responding to all alarms
- perimeter door, local and hold-up

  • Handling lost and found in conjunction with the Housekeeping Department
  • Key control involving departmental audits and maintenance of key records
  • Maintaining computer records of all actions in a Daily Activity Report
  • Reporting all violations of Tenant Agreements
  • Other duties as directed by the Director, Security Services and/or Supervisor, Security Services

Qualifications:

  • Valid Ontario Security License
  • Current First Aid and C.P.R. certificates
  • Ontario Smart Service certificate
  • Law and Security Diploma or equivalent postsecondary education would be an asset
  • Selfmotivated individual who is animated and highly energetic with a sense of humour
  • Two years' experience in security and safety of property and people, preferably in a hotel
  • Excellent organization skills, written and oral communication skills
  • Computer knowledge of WordPerfect
  • Ability to work with and learn security related technologies e.g. lock systems, camera systems
  • Ability to effectively work with others in critical stress or emergency situations eg fire alarms, first aid, supporting emergency personnel
  • High level of confidentiality when handling guest information

Physical Aspects of Position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
Additional Information


Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues.

You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.

You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service.

As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes:

why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

What is in it for you:

  • Employee benefit card offering discounted rates in Accor Hotels worldwide for you and your family
  • Daily, onshift meals provided in our staff cafeteria at no cost to you
  • Complimentary Dry Cleaning of business attire
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility a

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