Bilingual Legal Aid Worker

7 days ago

London, Ontario, Canada Legal Aid Ontario Full time

Company Bio
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.


If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.


Primary function
This position is responsible for supporting the District Office by advancing a client's legal matter.

The LAW will work under the direct supervision of a supervisor and will assess complex and high risk cases and will have decision making authority in criminal and family matters.

The LAW will review financial and legal information with clients and provide them with procedural information and referrals. The LAW will provide directors, managers, supervisor and staff lawyers with the details of the client's legal matter.

Home Location:
London District Office

Other Locations:
London Courthouse, Woodstock Courthouse. St. Thomas Courthouse and Stratford Courthouse, Goderich Courthouse

Reporting to:
Manager, Legal Services

Key accountabilities

  • Review and determine financial eligibility.
  • Coordinate decision making with other LAO departments, such as CLSC, Investigations, CML, etc
  • Implement performance measures in order to track clients assisted
  • Perform client and certificate file management activities, including providing clients with information related to legal aid and court proceedings.
  • Support roster management within the district; review and report any issues to the Directors.
  • Support Eligibility review office processes, including making entitlement decisions based on LAO's financial eligibility and policy criteria
  • Outreach work with stakeholders, including clinics and other community agencies to promote and expand service coordination opportunities
  • Provide feedback to the Director on significant trends in certificate management with respect to legal and financial issues;
  • Assist duty counsel operations with scheduling, administrative tasks, ordering supplies, data entry
  • Triaging clients in person and in a virtual setting for eligibility and referral to duty counsel
  • Assisting with agency requests for private bar lawyers
  • Organizing and liaison with per diem duty counsel
  • Perform other duties as required

Required skills & experience

  • Advanced writing skills
  • Advanced knowledge of PeopleSoft
  • Strong interpersonal, communication and interview skills
  • Solid understanding of processes, rules and practice directions for all levels of court;
  • Knowledge of relevant legislation;
  • Ability to work collaboratively with other departments, districts and offices.
  • Ability to provide services in both French and English is required.
This position is represented by the OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire

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Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.


Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community.

We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.


Equity Statement


Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO.

LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.


We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitme

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