Customer Success Manager

1 week ago

Vancouver, British Columbia, Canada Quadient Full time $56,000 - $84,000
Quadient is a global leader in customer communication solutions.

With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experiences.

It's these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. This is a hybrid role in Vancouver, requiring three days in the office.
We are looking for a Customer Success Manager to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You are the expert of the solutions Quadient Accounts Payable by Beanworks offers.

Your primary mission is to support the onboarding of customers on all modules they have signed up for, while assisting the Customer Success Managers for all product and workflow related needs.

As a CSM, you will leverage your technical expertise of ERP's and the product to serve any external or internal stakeholders.

You will lead implementations, resolve customer issues, engage customers to accelerate product adoption and manage expansion. You will monitor customer health, design and implement strategies for customer and product success.
Integrate various ERP systems with Quadient Accounts Payable by Beanworks
Lead workflow call to understand the customers business processes and what their goals and processes will be with AP Automation
Assist customers in implementing customer business processes with AP Automation
Run the training meetings for all the products the customer signed up on
Work cross-functionally with support and engineers to resolve customer issues
Manage expansion of products/services in customer base
Drive internal continuous improvement project

Bachelor's degree ideally in technology, business administration or finance
1-2 years of customer success, account management and implementations experience
Experience working for a SaaS company or a start-up would be considered an asset
You have strong organizational and planning skills

You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure.

English is mandatory, other languages will be considered an asset
You are not a developer but you are able to discuss and give your input on technical issues, the same way you are able to explain technical issues to non-technical people
You can speak French
You have used an accounting software, such as Sage Intacct, Netsuite, Quickbooks, etc.
Knowledge of the software development cycle and basic computer troubleshooting
Experience with support software (Freshdesk) and CRM (Salesforce)

We don't claim to have all the answers, so all employees are empowered to challenge the status quo in order to best support the company vision.

00 CAD Annual
Quadient CXM Canada, Inc. and Quadient Canada, Ltd.

have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage.

To provide greater transparency to candidates, we share these targets on all job postings . Help us stay ahead of the curve.

Flexible Work :
Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning:
Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community:
Join diverse communities and engage in our Philanthropy program.
Access our complimentary employee assistance program for mental health support.
Empowerment, Passion, Inspiration and Community.

When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer.

We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*

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