Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Randstad Canada Full time
Are you an customer service professional with experience providing excellent support to clients? Do you have experience building relationships as well responding to emails and calls from customers? Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you


We are looking for a Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Mississauga office ( remote, however, equipment pickup and first day orientation is at Mississauga office).

In this role you will work full time hours on an 6 month assignment, and earn a rate of $23.34 per hour.

Advantages

  • Gain experience working for a recognized Canadian organization
  • Work full time hours on a 6 month assignment
  • Earn a rate of $23.34 per hour
  • Mississauga office ( remote, however, equipment pickup and first day orientation is at Mississauga office )

Schedule:
rotating shifts, call centre is open 24/7 . Must be comfortable being scheduled for all shifts - including weekends

Hours: 37.5/week

Responsibilities

  • Responsible for responding to customer requests by phone or email in a prompt, accurate and professional manner
  • Take care of tickets coming from Government of Ontario and Manitoba
  • Handle any inquiries which require investigation or follow-up
  • Ensure requests and inquiries are transferred to the appropriate area
  • Develop and maintain good client relationships while ensuring information confidentiality
  • Use call-tracking systems to log all inquiries for documentation purposes
  • Perform data cleanup
  • invoice prepping and delivery
Qualifications

  • Have a minimum of 3 years' experience in customer service
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
Summary

We are looking for a Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Mississauga office ( remote, will be required to be in the office for team meetings once a month).

In this role you will work full time hours on an 5 month assignment, and earn a rate of $20.84 per hour.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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