Refurbishment and Repair Service Manager

2 weeks ago

Brampton, Ontario, Canada Dyson Full time

About Us:
Dyson is a global technology enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people.

Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we've been recognized as one of the top employers to work for.

In recent years, we've expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.


About the role:
The Service Manager is the operational head of the Refurbishment and Repairs organization within the Dyson Workshop.

The role is responsible for ensuring that we are able to achieve our productivity and quality targets within those respective areas, that the business is well-informed of operational status and capability, as well as managing a wide team of Technicians.


This position is in a fast-paced physical environment, but also requires cross-functional communication and project work throughout the Global Dyson organization.

Attention to detail is critical, as is a focus on continuous improvement and a desire to be consistently Pioneering.

The Service Manager is the voice of Canada's B-Grade and Repair Operations.

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES:
Refurbishment and Repair Output


The Service Manager is responsible for working with our Finance and Planning teams to come to a consensus on Refurbishment Forecast for the year.

They are then responsible for calling out risks and opportunities to the forecast, along with a regular cadence of reporting and KPI's tracking performance.

Refurbishment is measured against output, turnaround time, scrap rates and quality.


Repair performance is to be measured against in place SLA's and will require collaboration with, but not limited to, the DSC, Customer Care and Commercial Teams.

People Management, Workshop and Supply Chain Leadership


The Service Manager is expected to be an equal partner in the Workshop Leadership Team and a contributing member of the Canada Supply Chain Leadership Team.

This means exhibiting the Dyson behaviors (Different, Authentic, Pioneering), leading by example and managing the Refurbishment/Repair team.

Performance Management, Coaching and Development are expected, including reviews and regular cadence of 1:1's as appropriate.

Building Management, Health & Safety


The Return and Repair function has a number of maintenance requirements, inclusive of but not limited to machine and security maintenance, cleaning schedules and waste/recycling management.


The Service Manager will be responsible for ensuring that the building and teams adhere to local and Dyson Health & Safety protocols, calling out potential risks and coordinating with our HSE & Estates teams.

Vendor Management/Purchasing


The Workshop uses a wide variety of vendors, including the above building management requirements as well as supplies, parts and materials.

The Service Manager will be responsible for ensuring that we are sourcing within Dyson guidelines and controlling cost, as well as using the approved Purchase Order Management Systems and Policies.


Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus.

Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.


Financial benefits:

  • Dyson Matching RSP contributions
  • Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
  • Short-Term and Long-Term Disability
  • Employee Referral Program
  • Generous Dyson Product Discounts

Lifestyle benefits:

  • Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
  • Generous Maternity Leave Program
  • Employee Assistance Program
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