IT Service Manager

2 weeks ago

Toronto, Ontario, Canada HSB BI&I Full time

IT Service Manager (M/F/d)
:
Primary Objectives:

Provides a strategic interface between HSB Canada internal business stakeholders and the Global / HSB Group IT Shared Services.

The IT Service Manager acts as a trusted advisor to ensure HSB Canada's business IT requirements are met through the successful execution of requests and ensures appropriate IT strategy development, solution discovery, service delivery, relationship management, as well as governance and risk management.

The IT Service Manager reports to the Vice President, Head of Information Technology of HSB Canada with a matrix reporting relationship to the HSB Group Head of Business Services.

Responsibilities:

Global IT - Oversight & Advocacy - 50%

  • Ensure execution of service requests, through creation and adherence to Service level objectives and delivery of IT services to the business.
  • Oversee business case development for new and improved IT services to customers.
  • Ensure local accountabilities for all outsourced IT functions is maintained in accordance with local laws and regulations.
  • Provide support through the annual HSB Canada budget process.
  • Maintain and manage budget plans to actual and work with Finance to gain and report an understanding of any variance.
  • Support and ensure the oversight, monitoring and resolution of escalated IT issues.
  • Provide input to HSB Group IT for the prioritization of HSB Canada initiatives based on organization(s) needs/strategy, IT workload and budget.
  • Ensure the HSB Canada business needs are addressed by HSB Group shared services for all technical solutions from a conceptual standpoint.
  • Leverage HSB Canada IT and additional group resources to deliver on HSB Canada and HSB Group IT needs.
  • Coordinate across service areas on behalf of the business, ensuring business needs are clearly articulated.
  • Represent the business, process owners and enterprise interests in IT/business planning.
  • Resolve project and operational issues as point of contact between business and IT customer and promote the escalation process for resolution if required.
  • Work collaboratively with Global IT to develop clear and concise communications with respects to incidents, problems, and change management as needed.
  • Support change management activities.
  • Represent the Global IT business strategies and priorities to HSB Canada and represent the HSB Canada business priorities and vision to the HSB Group IT and business.
  • Lead and may champion change management activities.
  • Ensure HSB Canada business stakeholders are aware of key business issues.
  • Identify and mitigates potential problems and conflicts with IT delivery.

IT Consulting and Leadership - 50%

  • Strong IT Infrastructure and Service Delivery background that can champion on projects by leveraging extensive technology insight to provide leadership and guidance to mitigate risks and find solutions to issues and opportunities.
  • Ensure IT solutions support the organization's shortterm and longterm business goals/strategy and align with IT strategy.
  • Analyze HSB Group and MRE technology directives to determine impact to the achievement of HSB Canada objectives and goals.
  • Use the HSB Group Shared Services and Service Catalog to identify opportunities and perform assessments and provides recommendations based on business relevance, appropriate timing, technology, implementation, and deployment.
  • Execute on the HSB Group PMO and Security Governance process.
  • Play a leadership role on IT projects, including the design and deployment of new IT systems and services. Liaising with team members, management, and clients to ensure projects are completed to standard
  • Being able to communicate and collaborate effectively at various levels
  • Senior Leadership, Management and team members within a Matrix entrainment
  • Identifying risks and forming contingency plans as soon as possible.
  • Coaching, supporting and motivating staff and creating a space where they can ask questions, voice their concerns and excel in their performance and progression
  • Monitor performance of information technology service levels to determine cost and productivity levels, and to make recommendations for improving the service
  • Work with Vice President and Global to define IT strategy, architecture, and processes.

WE OFFER:

Driven by technology and fueled by innovation, HSB is Canada's premier specialty insurance and applied technology services provider.

Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients.

Today, we are accelerating, changing the future of insurance and risk solutions, for a modern world.

At HSB, we value the strengths and contributions of our diverse workforce. We offer continuous learning opportunities, giving you flexibility to grow in your career while enjoying a healthy work-life balance and a collaborative approach in our coast-to

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