Digital Product Manager, Commerce

Requisition ID: 199958

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About our team:

The Commerce team at Scotia Digital is reinventing discovery and onboarding experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us. We aim to provide value through:

• Making it easy to do business with us by designing, developing, and optimizing the next generation of digital discovery and onboarding experiences to meet the evolving and unique needs of our customers and prospects regardless of how they choose to bank with us.
• Delivering impact to the bank through modernizing and evolving our platform and technology capabilities focused on operational excellence and infrastructure for scale.
• Building, implementing, and nurturing a people-first, high-performing team that focuses on diversity of thought, experience, business impact, and personal growth and development.

As a Product Manager in the Commerce team, you'll act as the bridge and connecting tissue between business, design, and technology. You'll be responsible for understanding and articulating the needs of the organization and defining the long-term strategic direction of our digital storefronts' platform. Acting as an expert in your domain, market, and product, you will deliver valuable outcomes for your users and stakeholders through the prioritization and execution of your backlog.

In this role you will:

• Drive the execution of a backlog geared to delivering new features and enhancements for our content management platform, Adobe Experience Manager (AEM).
• Support efforts to improve the scalability and efficiency of Marketing technology tools (Adobe Experience Manager, Journey Optimizer, Experience Platform, et al) to automate repetitive content authoring tasks, freeing up time for subject matter experts to focus on experience optimization and customer acquisition.
• Maintain a prioritized backlog, work with Business Analysts to write detailed user stories and participate in sprint planning and review activities.
• Engage day-to-day with the scrum teams, clarifying questions and helping with decision making.
• Lead continuous discovery to understand customer needs, pain points, industry trends, regulatory requirements, and best practices.
• Review both qualitative and quantitative data to identify opportunities to add to the backlog.
• Work closely with design, engineering, and business partners to come up with solutions to problem areas.
• Partake in customer interviews/user testing to define customer pain points and test ideas, features and designs.
• Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication.
• Lead the presentation of progress, demos, and backlog prioritization to key executive stakeholders and steering committees.
• Support project management activities and reporting.
• Champion a high-performance environment and contribute to an inclusive work environment.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.

Do you have the skills that will enable you to succeed in this role?

• 4+ years of experience in a role building customer facing digital products in a large organization, particularly ecommerce content management systems and digital storefronts.
• Proven track record of developing and implementing successful digital product strategies that drive business growth and improve customer satisfaction.
• Extensive knowledge of eCommerce platforms, content management systems, and web analytics tools.
• Strong understanding of user experience design principles and a passion for creating intuitive, user-friendly digital experiences.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a data-driven approach to decision-making.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Experience in financial services is considered an asset.
• Engineering, Computer Science or Business degrees considered an asset.
• Product Owner/Product Manager certification from Scrum Alliance, PMI or other reputable organizations considered an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.