Customer Experience Representative

2 weeks ago

Winnipeg, Manitoba, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate


You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.

You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.


WHAT YOU'LL DO

  • Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own selfdevelopment and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information
**WELCOME HOME

  • Customer Experience Officer

    2 weeks ago

    Winnipeg, Manitoba, Canada Manitoba Hydro Full time

    CUSTOMER EXPERIENCE OFFICERWinnipeg, MB_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers__ Great Benefits_ Competitive salary and benefits package. Definedbenefit pension plan. Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life- and community. Flextime and...

  • Customer Service Representative

    3 weeks ago

    Winnipeg, Manitoba, Canada crownautogroup Full time

    Customer Service Representative Crown Autobody and Glass Job type: Full Time Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands. We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada crownautogroup Full time

    Customer Service Representative Crown Autobody and Glass Job type: Full Time Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands. We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Crown Auto Group Full time

    Customer Service RepresentativeCrown Autobody and GlassJob type: Full TimeCome join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands.We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass, where we are one of...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world's most innovative brands.About the JobWe are currently hiring...

  • Customer Experience Expert

    2 weeks ago

    Winnipeg, Manitoba, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Harwood Sales Group Full time

    We are a sales and marketing company based out of Toronto Ontario, looking for motivated and passionate Customer Service Representatives that want to make a difference Looking for full time schedules, Monday to Friday. Please review the following info for more detailsCustomer Service Representative Job Responsibilities: Serves customers by providing product...

  • Customer Experience Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada Air Canada Full time

    DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to become a...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Saint-Gobain Group Full time

    Customer Service Representative - Winnipeg Position Description Job Summary WHAT'S THE JOB? We are presently looking for a Customer Service Representative at our Winnipeg branch. Schedule: Monday to Friday Status: Full Time, permanent, On-site Here's what you'll be responsible for in this role This position is responsible for ensuring that all...

  • Customer Experience Expert

    2 weeks ago

    Winnipeg, Manitoba, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Seasonal Customer Experience Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Indigo Books & Music Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Congebec Inc Full time

    Customer Service RepresentativeCongebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 45 years' experience, the...

  • Customer Experience Manager

    4 weeks ago

    Winnipeg, Manitoba, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Customer Experience Manager

    2 months ago

    Winnipeg, Manitoba, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Two Men and a Truck - Winnipeg Full time

    CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTIONPosition Title:Customer Service RepresentativeReports To:Operations Manager and/or Office ManagerSummaryThe Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada AutoCanada Inc. Full time

    Customer Service Representative - Collision CentreMcNaught Collision CentreWinnipeg, ManitobaAt McNaught Collision Centre, we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a Full-Time Customer Service Representative, you will play...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada FIRST NATIONS BANK OF CANADA Full time

    NOW HIRINGCustomer Service Representative, Winnipeg Branch- Permanent Full-time_About UsFirst Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the...

  • Customer Specialist Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Pran solution Full time

    Job Title: Customer Support Representative (remote enhancement work)Position Overview: We are looking for a dedicated and understanding Customer Support Representative to join our team. The perfect candidate will have a strong passion for delivering top-notch customer service, effectively resolving inquiries, and guaranteeing customer...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Saint-Gobain Full time

    Customer Service Representative - Winnipeg We are presently looking for a Customer Service Representative at our Winnipeg branch.Schedule:Monday to FridayStatus:Full Time, permanent, On-siteHere's what you'll be responsible for in this roleThis position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Saint Gobain Full time

    Customer Service Representative - Winnipeg We are presently looking for a Customer Service Representative at our Winnipeg branch.Schedule:Monday to FridayStatus:Full Time, permanent, On-siteHere's what you'll be responsible for in this roleThis position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are...