Field Support and Training Lead

2 weeks ago


Toronto, Ontario, Canada Altis Technology Full time

The Service Catalogue Lead will play a crucial role in developing a digital research infrastructure service catalogue, accessible to all researchers across Canada.

Reporting to the Director of Strategic Initiatives, this position involves close collaboration with both internal and external stakeholders to ensure alignment with project goals.


Service Catalogue Development:
Lead the creation of a comprehensive service catalogue.
Define service offerings and catalogue service descriptions for accessibility via a service portal.
Collaborate with local and provincial partners to gather requirements and solicit feedback.
Ensure the service catalogue meets the needs of the research community and aligns with project objectives.
Work with local and provincial service partners to build a pilot integrating local services into the national framework.

Service Portal Implementation:
Oversee the implementation of the service portal.
Ensure a user-friendly interface and seamless integration with the service catalogue.

Documentation and Training:
Create and maintain documentation, user guides, and training materials.
Support the adoption and use of the service portal and catalogue.
Stay updated on industry best practices and emerging trends in service management and digital research infrastructure.
Contribute to the continuous improvement of the service catalogue and associated processes.

Bachelor's degree in Information Technology, Business Administration, or a related field; 5+ years of experience in service management, catalogue development, or related roles, preferably in technology, research, or academic sectors.

~ Strong understanding of digital research infrastructure, research data management practices, and academic research environments.
~ Experience in developing and managing service catalogues, including defining service offerings, describing services, and user experience design.
~ Excellent communication and stakeholder management skills, with the ability to engage and influence a diverse range of stakeholders.
~ Strategic thinker with a customer-centric mindset, able to anticipate and respond to the evolving needs of the research community.
~ Detail-oriented with strong organizational and project management skills, able to manage multiple priorities and deliver results in a fast-paced environment.
~ Knowledge of service management frameworks such as ITIL is preferred.

  • Old Toronto, Ontario, Canada Fish Field Inc Full time

    Field Service Technician - Canada RemotePosition TypeOtherLocationLanguage(s)Added onTuesday, February 20th 2024Deadline to apply Job DescriptionNETZSCH Premier Technologies is looking for a Field Service Technician to work as a team performing commissionings, start-ups, and training for new equipment at the customer's facility. This includes installation...


  • Toronto, Ontario, Canada Fero Waste And Recycling Full time

    Dispatch Administrator Location Fredericton,NB : Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a leading and dynamic solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of full-time Dispatcher/ Administrative Assistant based out of our Fredericton, NB...


  • Toronto, Ontario, Canada CT Corporation Full time

    The Consultant, Field Operations & Training will be involved in:Working along side the Associate Manager Field Operations and Training with supporting the National Field Team of District Sales Managers, Retail Execution Managers, Field Operations Managers, with all Store Operations including Logistics, Warehouse Management, eCommerce, and Operational...

  • Support Facilitator

    2 weeks ago


    Toronto, Ontario, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly respond to the wishes, hopes, dreams and aspirations of each person we support. Montage Support Services is committed to providing quality support to people with disabilities. This is accomplished through a shared focus of families, staff...


  • Toronto, Ontario, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that's why...


  • Toronto, Ontario, Canada Spin Master Full time

    Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part...

  • IT Lead

    4 weeks ago


    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    CARE AND BE CARED FOR - THIS IS YOUR HOME Are you an experienced IT professional with expertise in Microsoft 365 solutions and managing complex architectures? Do you have an aptitude for building strong working relationships with stakeholders to share your technical knowledge and enjoy working in a collaborative team environment? Are you passionate about...


  • Toronto, Ontario, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...


  • Toronto, Ontario, Canada Jross Recruiters Full time

    People:Creates a work environment, processes and value proposition that attract and retain appropriate quantity and quality of employees. Provides direct reports with resources, direction, coaching and feedback required to continue their development and growth. Directs overarching training programs to deliver agreed upon operating and service standards. ...

  • Fitness Training

    2 weeks ago


    Toronto, Ontario, Canada Sweat and Tonic Full time

    About Sweat and TonicSweat and Tonic (S&T) is Toronto's most innovative and exciting boutique fitness and wellness hub, offering the widest collection of expertly programmed Yoga, Pilates, HIIT, and Ride group fitness classes in Canada. We create a curated, immersive fitness experience for sweat enthusiasts to challenge their minds and bodies within a...

  • Supervisor - Training

    2 weeks ago


    Toronto, Ontario, Canada Anishinabek Employment & Training Services Full time

    107 Hiawatha Drive Michipicoten FN, Ontario P0S1K0 Employment Type Seasonal Job Occupation Type Public Works Supervisor Total Positions 1 Wage 21/hr Hours/Week 37.5 Days of Work n/a Closing Date / Apply By 6/7/2024 Start Date n/a Duties · Provide direct supervision, guidance, and support to the Summer Crew Manage attendance Participate in safety...


  • Toronto, Ontario, Canada Equest Full time

    Your Moneris Career - The OpportunityYou will provide daily guidance to your team including coaching on achieving results, coordinating activities, checking on quality and work progress. You will manage the service department personnel and the workload, overtime and overall demand on labor resource planning.Location: PickeringReporting Relationship: You will...


  • Toronto, Ontario, Ontario, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...

  • Training Team Lead

    2 weeks ago


    Toronto, Ontario, Canada GardaWorld Full time

    We are currently hiring for the position of Training Team Lead for the Billy Bishop Toronto City Airport.Reporting directly to the Training Manager, The Training Team Leader will actively participate in various training initiatives such as participating in Screening Officer Foundations Program (SOF), conducting On the Job Training (OJT), and assisting with...

  • Quality Training Lead

    2 weeks ago


    Toronto, Ontario, Canada New Horizon Co-Operative Limited Full time $210

    Consumer Product Division Team Leader Location Grande Prairie,AB : New Horizon Co-op invites applications for the position of Consumer Product Division Team Leader to join our team in beautiful northwestern Alberta. New Horizon Co-op is a locally owned co-operative that is passionate about serving numerous communities in northwestern Alberta. Our main office...

  • Field Engineer

    2 weeks ago


    Toronto, Ontario, Canada Automation Experts Full time

    Field Service Engineer Leading supplier of processing & packaging equipment solutions for the food industry are in search of a Field Service Engineer to provide professional service and support to customers with equipment installation, startup, repairs, and maintenance. Field Service Engineer - The Role: Perform equipment installations, troubleshooting, and...

  • Support Worker

    2 weeks ago


    Toronto, Ontario, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Training Team Lead

    2 weeks ago


    Old Toronto, Ontario, Canada GardaWorld Full time

    Select how often (in days) to receive an alert: Business Unit: Aviation Services Career Area: Airport Security Screening Location: Toronto, ON, CA We are currently hiring for the position of Training Team Lead for the Billy Bishop Toronto City Airport. Reporting directly to the Training Manager, The Training Team Leader will actively participate in...

  • IT Field Specialist

    2 weeks ago


    Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full time

    Role: IT Field SpecialistLocation:Mississauga/Brampton (Onsite)**Division:Information Technology, Managed IT Services**About The Salvation ArmyFor more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life...

  • Field Testing Lead

    1 week ago


    Toronto, Ontario, Ontario, Canada HCLTech Full time

    Role : Test Lead /Coordinator – Field Testing Location : Toronto, ON Responsibilities: Test Progress Tracking: Utilize project management tools and techniques to monitor test progress and issue statistics effectively.Test Resource Management: Support test resource logistics, including allocation, monitoring, and status reporting.Data Collection & Analysis:...