client support representative

2 weeks ago


Coquitlam, British Columbia, Canada TRAPPED Full time
  • Education: Other trades certificate or diploma
  • Experience: 1 year to less than 2 years
  • or equivalent experienceWork setting
  • Private sectorTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsOther benefits
  • Travel insurance
  • Work Term: Temporary
  • Work Language: English
  • Hours: 30 to 40 hours per week


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