Full Time

1 week ago


Edmonton, Alberta, Canada Paladin Security Full time
Full Time - Operations Centre Dispatcher

Job Duties:

  • Receive and interpret incoming information
  • Dispatch security agents to incidents, requests for assistance, emergencies, and other events
  • Communicate all details for officers to conduct their job appropriately
  • Conduct status checks, maintaining communication with security staff throughout the shift
  • Log details of radio transmission, phone calls, and other communication, ensuring an accurate record is kept
  • Making phone calls to cover upcoming open shifts based on the Open Shift Report as well as filling cancellations and short notice book offs
  • Create, Maintain and update work schedules and maintaining database is up to date with correct information
  • Other duties as required from time to time

Qualifications:

  • Ability to clearly communicate by phone, twoway radio, and in person, and relay information to team members
  • Ability to prioritize work, remain calm under pressure and multitask calls while operating computer systems simultaneously
  • Customer Service Oriented mindset
  • Strong computer and typing skills to notate and document details quickly
  • Attention to detail to ensure accuracy of information
  • Security minded in professionally handling incoming calls and providing outgoing information
  • Prior dispatch/call centre experience will be considered a major asset
**This position will work at rotation of 4 on 4 off. It will be 2 weeks of days and 2 weeks of nights.
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