Salesforce Administrator

2 weeks ago

Canada Planview GmbH, Software & Consulting Full time

Company Overview

Planview has one mission: to build the future of connected work, from ideas to impact.

As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry's most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.

At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We're proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.

Learn more about our portfolio at , and connect with us on LinkedIn, Instagram , and Twitter .

#LI-Recruiter #LI-CG1 #LI-Remote

The Opportunity

We're looking for a SALESFORCE ADMINSTRATOR to join our team in Remotely. In this role, you will Reporting to the Manager of Business Applications, this role will be an integral part of the team who will provide support to the organization through the customization, configuration, and support of the Salesforce platform. The ideal candidate will have a minimum of 3+ years' experience in Salesforce and a minimum of Salesforce 201 Administrator certification. The candidate should be comfortable with creating automation and complex configurations, resolving issues on the Salesforce platform and various third-party tools and integrations. The position is located in

What You'll Do
  • Work withthe Business Applications teamand over 800 end-users tomanage existingSalesforce application, project requests, andancillarysystems.
  • Handle daily Salesforce case requests from end users efficiently, which include user provisioning, issues and errors, enhancement requests,general questions, and technical support, tracking resolutionprogress.
  • Able to independently take ambiguous requests, determine action items, and get necessary approvals withtenacity to drive those requests to completion.
  • Perform regular data uploads, data maintenance, and cleaningactivities.
  • Create and manage complex workflow rules,process builders,validation rules, and approvalprocesses.
  • Work with business stakeholders from discovery to completion on small and large projects gathering ambiguous requirements and translating to technical solutions, determining Level of Effort and estimated dates of completion, managing scope, user enablement, testing, documentation, and communicating regularly.
  • Providedaily administration and support of Planview's Salesforce database including but not limited to managing customization of objects, fields, lightning components, flows, and troubleshoot and configure Salesforce Experience Cloud and CPQ.
  • Proactively keep up with Salesforceand various Applicationreleases to ensure Planview isutilizingthe full benefits of the latest features of theplatform.
  • Flexibility to adapt to changing priorities/deadlines including the ability to multi-task and juggle many competing priorities/deadlines.
  • Collaborates with the Business Applications team and communicatesfrequentlyto ensure proper approval and transparency of configuration changes beforeimplementation.
  • Able to quickly adapt to new and changing processes andsystems.
What You'll Bring
  • 3+ years performing Salesforceconfiguration and administrationof theSalesand Service Clouds
  • Experience with relational databases, data models and data integration tools/processes
  • CPQ experience as an end user or admin
  • Excellent communication and analytical skills
  • Ability to work independently and as part of a team, on multiple concurrentprojects
  • Salesforce Administrator 201 certification; additional certification a plus, especially CPQ

Desired Skills:

  • Experience working in a fast-moving environment
  • Project Management skills and experience
  • Experience with SaaS
  • Salesforce integration configuration and support experience
  • Desire to grow and learn and continuously improve professionally

Whether you have some, or all of these, we want to hear from you if you believe your background and experience might be a fit

Benefits at Planview

At Planview, you'll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:

  • Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
  • Generous PTO offerings (region dependent).
  • Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
  • Paid time to volunteer through Planview's Force for Good Week.
  • Employee Referral bonus program.
  • Weekly office lunches for hybrid team members and social events.
  • Flexible work hours/environment.

Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you

Diversity, Equity and Inclusion at Planview As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience.

Reasonable accommodations for the interview process can be requested by emailing
#J-18808-Ljbffr

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