Manager Customer Relations

1 week ago


Thornhill, Ontario, Canada CAA Club Group Full time

About Us:

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience.

We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.


Who we are:

Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non
  • Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details:

What You Will Do

  • Manage a team of Membership Administration Associates to handle all backoffice Memberfacing and/or Memberimpacting activities
  • Provide internal support to our Privacy team and incoming requests
  • Provide internal support for Member inquiries about our loyalty program
  • Reach out to Members as required to verify information and update memberships (e.g., cancellations, ACCR/PAD failures, and other)
  • Participate in Projects, BPI initiatives, and UAT for releases as needed

What You Have

  • Post-Secondary education completed, degree in Business or related program
  • Lean Six Sigma, Call Center Certification is an asset
  • Minimum of 5 years experience in the call centre, insurance or travel industry exposure
  • 2+ years of Insurance leadership experience
  • Strong knowledge of customer experience methodologies and principles
  • Strong change management and relationship management skills
  • Excellent written and verbal communication skills

Our Commitment:

  • We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._


  • Thornhill, Ontario, Canada Grainger Canada Full time

    POSITION OBJECTIVE:The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI's relevant to contract commitments. Finally this team member be accountable for informing cross...


  • Thornhill, Ontario, Canada Grainger Canada Full time

    POSITION OBJECTIVE:The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI's relevant to contract commitments. Finally this team member be accountable for informing cross...


  • Thornhill, Ontario, Canada AWIN-Mercedes Benz Thornhill Full time

    Our Mercedes-Benz Thornhill, luxury dealership, is looking for a Customer Care Representative to join our amazing teamJob PurposeThe Customer Care Representative is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position is responsible for booking service appointments, assisting management in...


  • Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:As Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA...


  • Thornhill, Ontario, Canada University Health Network Full time

    Company DescriptionAltum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and...


  • Thornhill, Ontario, Canada University Health Network Full time

    Company DescriptionAltum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and...

  • Community Relations

    1 week ago


    Thornhill, Ontario, Canada JEWISH RUSSIAN COMMUNITY CENTER OF ONTARIO Full time

    Office Location: 1416 Centre St. Unit 6, Thornhill, Ontario L4J 8A1Work hours: part-time (4 hrs/day)Compensation: $23-$30/HR (commensurate with experience)Organization:JRCCReport to: Senior Director, Social ServicesJRCC Cares is growing and looking to fill a Community Relations & Evaluation position tocoordinate and maintain strategic collaborations, grant...


  • Thornhill, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Thornhill, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Thornhill, Ontario, Canada Korn Ferry for Galderma EMEA Full time

    Job Title: Customer Service ExpertLocation: Thornhill, Canada (Hybrid)The Bilingual Customer Service Expert will be responsible for acting as a liaison with Galderma's internal teams.Key Responsibilities Is responsible for providing high quality service to key customers, while helping them to adopt to a new standard ways of ordering Galderma products....


  • Thornhill, Ontario, Canada Thornhill Dry Cleaners Full time

    Job Title: Customer Service AttendantOverview:Join our team as a Customer Service Attendant and be the first point of contact for our valued customers. You will play a crucial role in ensuring customer satisfaction and building strong relationships with our clientele.Responsibilities: Provide exceptional customer service Perform data entry accurately and...


  • Thornhill, Ontario, Canada Jack Baker Insurance Agency LLC Full time

    Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the...

  • Supplier Manager

    7 days ago


    Thornhill, Ontario, Canada W.W. Grainger Full time

    Work Location Type:Hybrid**As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers,...


  • Thornhill, Ontario, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add Full Time Representatives to our already established CSR team Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience.What You'll Do: Inbound and outbound calls to quote prices, book courses, and place orders for products and services to ensure goals are met. Enter...


  • Thornhill, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Thornhill, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Thornhill, Ontario, Canada Roots Full time

    WHAT WE'RE LOOKING FOR?The Assistant Manager supports the daily operations of the store while acting in accordance to Roots principles and standards. The Assistant Manager is required to provide sales and customer service leadership to employees and project the Roots culture and brand through both excellent customer service and strong visual presentation...


  • Thornhill, Ontario, Canada Roots Full time

    WHAT WE'RE LOOKING FOR?The Assistant Manager supports the daily operations of the store while acting in accordance to Roots principles and standards. The Assistant Manager is required to provide sales and customer service leadership to employees and project the Roots culture and brand through both excellent customer service and strong visual presentation...


  • Thornhill, Ontario, Canada Grainger Canada Full time

    Primary Function:The Supplier Management & Merchandising Operations Manager will support implementation of operational maintenance processes utilizing standard work capabilities and tools to achieve best in class assortment and customer experiences. This role will help deploy procurement strategies to achieve best in class availability, expand margin, and...


  • Thornhill, Ontario, Canada Grainger Canada Full time

    Primary Function:The Supplier Management & Merchandising Operations Manager will support implementation of operational maintenance processes utilizing standard work capabilities and tools to achieve best in class assortment and customer experiences. This role will help deploy procurement strategies to achieve best in class availability, expand margin, and...