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Part-time IT Support Analyst
7 days ago
Overview:
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
Support is primarily provided remotely (working from home) working approximately 20 hours per week between 6:00 am to 9:00pm local time and can include some weekends or holidays.
The Part-Time Support Analyst can be located anywhere in Canada or close to any local KPMG office and would be an ideal opportunity for students or new-grads looking to learn valuable work experience in the field of IT
What you will do:
- Troubleshoot and resolve Level 1/ and 2 support issues from various support channels (phone calls, chats, selfservice tickets); document and escalate issues further as required
- Record all incident tickets into the ServiceNow call tracking system
- Troubleshoot various IT hardware issues with PC's, printers, peripherals, etc.
- Provide device and app support for various types of mobile devices both iOS and Android.
What you bring to this role:
- Previous IT support, virtual support and/or help desk experience
- Strong knowledge of Microsoft 365, Teams and Windows 10. Microsoft Access, Project, Visio, Power BI knowledge an asset.
- Mobile device knowledge and experience iOS and Android.
- Knowledge and experience with ServiceNow.
- Aptitude for learning software quickly with mínimal instruction.
- Excellent interpersonal and communication skills
- Ability to work independently and self manage
- Strong troubleshooting/problem solving skills and analytical ability.
- Strong work ethic and thrives on challenges.
- Solid organizational skills; ability to prioritize, multitask and work in a busy, fast paced environment.
- Desire to learn and expand knowledge of the firm and the technology environment in use; develop an understanding of the business requirements of the firm.
KPMG BC Region Pay Range Information
The expected base salary range for this position is $24,800 to $37,340 based on a 20 hour work week.
The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications.
In addition, KPMG offers a comprehensive and competitive Total Rewards program.Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.
Our Values, The KPMG Way:
Integrity, we do what is right |
Excellence, we never stop learning and improving |
Courage, we think and act boldly |
Together, we respect each other and draw strength from our differences |
For Better, we do what matters
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.
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