Fusion Response Analyst

2 weeks ago

Toronto, Ontario, Canada CIBC Full time
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description:

What you'll be doing:


Reporting to the Director of Fusion Response, the Fusion Response Analyst is responsible providing incident response efforts on issues and escalations to Fusion from key security partners (Corporate Security, Information Security, Fraud Management) or other lines of business during situations / issues which have elevated risk exposure and / or the potential to escalate into major business incidents with adverse impacts.

This includes contributing to the intake and prioritization of incidents and troubleshooting complicated cross-pillar scenarios / issues.

The work covers incidents which can carry significant risk that, if not addressed appropriately, could result in customer/employee impact, costs to recover and/or reputational/regulatory/legal/compliance impact.

These incidents can involve issues which are rapidly evolving/changing and complex, requiring a need for creativity/innovation and lateral thinking to address unique operational issues and concerns.

The role will work with people at all levels in the organization and expectations include a hands-on teamwork approach to solving problems.


At CIBC we enable the work environment most optimal for you to thrive in your role you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed- Provide technical expertise, specialized advice and guidance
- typically of a high-level tactical nature, to management / senior management and client groups, when dealing with incidents and organizational / business issues. Provide guidance, technical and consultative support by providing input, and analysis in the resolution of Fusion incidents. Typically this requires the coordination of complex investigations, including research and analysis of threats and issues impacting / facing CIBC.
  • Oversee and organize operational activity in relation to higherrisk incidents / complex incidents
- determining the impact/urgency/audience of emergent issues and proactively taking action to mobilize and coordinate Fusion and pillar responses as quickly and efficiently as possible. Prioritize, calibrate and adapt response activity as required to achieve maximum effectiveness throughout the incident response lifecycle. Assist with monthly/quarterly metrics, KPI, KRI, OKRs and dashboards as required.
  • Assist in the development of Fusion's incident management capability
- including playbook designs, case management processes, and all operational procedures. Provide input and implement best-practices throughout the incident management lifecycle; collaborating closely across security pillars and impacted lines of business. Participate in special projects and research assignments, including scenario planning, incident handling and playbook drafting. Support delivery and stand-up of other Fusion programs and capabilities as required.
  • Work cross functionally within a diverse group of stakeholders
  • In turn with other team members, lead the Fusion Daily Briefing which brings key CIBC stakeholders together from across the key security domains and enables effective information sharing across the CIBC security community. Share information and provide briefings to colleagues as appropriate. Promote a shared sense of mission to protect our clients and our bank through a culture of information sharing and collaboration.
Who You Are- Influential. Your influence makes an impact.

You have influencing skills to shape the development of solutions or the operating culture - to obtain support of operational teams and elicit cooperation and consensus.

You also have skills in managing internal and external relationships, and are a pro-active self-starter who brings a sense of urgency to the role.- Technical Skills.

You have working knowledge of incident management processes and strong awareness of CIBC's internal policies, procedures and practices.

You also have excellent working knowledge of one or more of the domains of Fraud Management, Information Security (cyber) or Corporate Security, and have a strong understanding of the connection points between information security, physical security, legal and fraud operations to ensure holistic response to cross-pillar issues.- Goal Driven.

You're driven to succeed. You have a strong ability to manage multiple projects and/or initiatives simultaneously and under tight deadlines; including those of a high profile or priority and perform in a high-pressure environme

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