Administration Support Worker

7 days ago

Orillia, Ontario, Canada Orillia Lighthouse Full time
_Please Read the following Information Carefully_

Please address your Cover Letter to Teal Wise, HR and Finance Manager

  • Resumes sent without a cover letter are not able to be processed.

Qualifications:

  • A passion to end homelessness
  • Able to provide a satisfactory criminal reference check vulnerable screening sector
  • Lived experience with homelessness/poverty is an asset
  • Experience working with vulnerable or at risk individuals in the area of disabilities, mental health issues, homeless, poverty, preferred
  • Diploma in the human services field is required or related experience with other schooling
  • Administration experience required
  • Clean valid driver's licence and access to a vehicle is preferred
  • Applicants from marginalised groups will be given equitable opportunity and are encouraged to apply

Skills:

  • High standard of integrity and confidentiality
  • Calm manner with the ability to deescalate situations
  • Strong sense of boundaries and self awareness
  • Working knowledge of community resources


 Computer literacy
  • Google Docs
  • Strong English language communication skills
  • Understanding of harm reduction and person centred approaches to practice
  • Understanding of trauma and its impacts on a person's life
  • Ability to work as part of a team and independently
  • Ability to establish and maintain rapport with culturally diverse participants
  • First aid/CPR certification required
  • First aid mental health or relevant equivalents is an asset
  • Knowledge of HIFIS, SPDAT and the Housing First Program an asset
  • A Safe Food Handlers Certificate is an asset
  • Second language skills are an asset
  • Knowledge of landlord tenant rights and responsibilities is an asset.

Accountability


Willing to adhere to the vision and mission of The Lighthouse by demonstrating a commitment to our organization's values of flexibility, adaptability, compassion, and dignity with sensitivity to the issues related to poverty, homelessness, mental illness, addictions, and developmental disabilities with a commitment to a discrimination-free environment.


Reporting to the Housing Support Manager, or such other persons as required by the organization, the Administration Support Worker will support the successful transition of participants to long-term housing and assist those participants to maintain stable housing with proper community support.

This position is an on-site role in a Supportive Housing Environment with 20 units for those experiencing Chronic Homelessness

Responsibilities
-
Administration and Reporting_

  • Record daily activities and important information, participant attendance of set meetings and programming, and monthly statistics.
  • Create and maintain documents meant to gather documentation and facilitate communication.
  • Assist with the development of policies and procedures by preparing documents for review or editing requested information.
  • Assist with the purchase of supplies within budget quotas and prepare reports as needed.
-
Participant Programming_

  • Assist with ensuring all programming has a housing focus at the heart.
  • Assist in implementing and/or organizing programs that will assist participants to develop skills of independent living (tenant rights and responsibilities, budgeting, utility setup).
  • Work with participants one on one to develop life skills and develop healthy habits.
  • Work with the participant in meal planning and preparation and other daily life skills as needed.
  • Directly assist participants to maintain their apartments. Note any extreme collecting behaviour and intervene as required or seek the support of the team for further action.
  • Assist in the arrangement of recreational activities to foster further social development.
-
Community Resources and Supports_

  • Accompanies participants to hospitals, doctors, courts, shopping, etc as necessary.
  • Assists participants to connect to appropriate community resources (food bank, CMHA, addiction support, etc).
-
Participant Engagement_

  • Help to build positive relationships that are healthy and supportive.
  • In line with the Housing Caseworkers, assist participants to define their goals and develop personal plans.
  • As needed and with the Housing Caseworker's direction, assists participants with tasks related to housing startup (moving, accessing furniture, and household goods).
  • Follow housing preparation plans for participants in collaboration with other staff members. This includes arranging steps for participants to move into housing (income verification, financial management, etc.).
  • Deescalate participants and help them work through the issues that are causing problems including conflict resolution between neighbours.
  • Address promptly any behaviours that could lead to harm to themselves or others or any behaviour that goes directly against the agreedupon program expectations.
-
Safety_

  • Ensure all outside doors and windows are locked and secure upon arriving on s

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