Manager, Commercial Operations

7 days ago

Cambridge, Ontario, Canada Cowan Insurance Group Full time
You're driven to

make a difference- developing people and enhancing the team performance motivates you.
You're a
people person who enjoys building long-lasting relationships with insurance carriers, industry leaders and your colleagues.

You're
passionate about helping people.

If you're nodding, this
Manager, Commercial Operations position
at Cowan Insurance Group may be perfect for you

What's the ask?


Reporting to the Director, Commercial Operations, the Manager, Commercial Operations, will support the execution of the commercial lines strategy to support sales to accelerate growth in the middle market segment.


The Manager, Commercial Operations will focus on supporting sales by creating operational efficiencies, maintaining employee engagement, managing workload among direct reports and providing coaching as opportunities arise.

Also, the Manager will be responsible for monitoring and reporting on key service metrics to ensure adherence to service level agreements.


Key Responsibilities

  • Identify and monitor service issues with carriers, including regular touch points to address and resolve
  • Provide guidance and coaching to direct reports in support of personal growth and professional development
  • Monitor and provide direction to effectively manage workload
  • Work closely with the Department Managers and Commercial Account Executives to execute strategies to support the overall service and sales goals of the company and department
  • Work closely with the Director, Commercial Operations to coordinate annual business plans to achieve success
  • Participate in the development/execution of strategic initiatives and projects as set out by the Commercial Insurance Management team
  • Complete monthly statistical analysis and reporting on key metrics for the service team.
  • Conduct quarterly review of strategic plans to ensure progress is achieved; and, where deficiencies are detected, develop strategies with various members of the commercial team to remedy the results

What does it take?

  • RIBO License is required or ability to obtain RIBO
  • Progressive and/or broad experience in commercial insurance with a minimum of 5 years' technical experience (sales, service, marketing, etc.). Prior leadership experience is an asset.
  • Strong communication and negotiation skills
  • Business acumen (strategic thinking, business knowledge, solution oriented, clientfocused approach)
  • Decisionmaking and disciplined execution (thoughtful decisionmaking, accountability)
  • Teamwork and collaboration (building relationships, collaboration, careful communication)
  • Personal effectiveness (integrity, adaptability, resilience, resultsdriven, selfdevelopment)
  • Decisionmaking and disciplined execution of strategic initiatives
  • Strong problemsolving abilities
  • Resultsdriven
  • Collaborative and a teamplayer
  • A strong relationshipbuilder with exceptional interpersonal, communication and presentation skills
  • Clientfocused, with partnership mentality
  • Experience in a fastpaced working environment with a demonstrated ability to multitask and adjust priorities regularly
  • CAIB, CIP or CRM designation (or working towards designation) would be an asset

Who we are


Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients.

With over 500 employees operating out of 8 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

  • deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.


We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.


What sets us apart?

Be in good company
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together
We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

  • Competitive salary
  • Participate in our comprehensive benefits plan on day one — no waiting period
  • Companymatched Retirement Savings Plan
  • Companypaid training and development courses
  • Community involvement
  • Hybrid work environment

Are you interested?
Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all

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