Operations Engineer

2 weeks ago


Toronto, Ontario, Canada Sun Life Full time

Sun Life's Contact Centre Infrastructure (CCI) team is looking for a dynamic AWS Developer to join our team on our journey to migrate contact centres to AWS.

Sun Life is migrating 60 contact centres across Canada, US and Europe to our new Amazon Contact CCaaS contact centre platform.

We need eager team members to join the CCI team to assist in our transformation to infrastructure as code and adopt the latest contact centre technologies to drive business benefits.

Working in a fast-paced, collaborative, hybrid-agile work environment, your developer role will assist in the development migration and operationalizing of services in our environment.

Your role will be focused on AWS development and DevOps, and you'll participate with other team members in our Foundation and business squads.

Participate in Daily Standups and work with Jira tasks and Confluence to manage your work and share your knowledge of DevOps and AWS services.

Development work will be focused on shared Foundation services for our CCaaS offering, using various AWS services in addition to Amazon Connect.

Documentation is key to update information in the CCI Confluence pages, including tools such as Draw.

As a self-starter, you look beyond the immediate ask to consider the options and work with new technologies and a hands-on approach to learning and continuous learning.

You're willing to look up information and learn while doing, along with taking formal training. Occasional evening / weekend work may be required to support code migrations.
You've worked in agile development environments using Jira to manage work and backlogs.

You understand AWS serverless application design and have very strong working knowledge on Lambda / Python / DynamoDB solution.

Working experience with DevOps tools such as CloudFormation and Terraform, Ansible, Jenkins, CI/CD, Maven, SonarQube, Jira, and CDD. Your role includes understanding the process, from designing and building through testing and deployment DevOps pipelines.
You need to understand process controls, change management, and security standards.
You can speak to technical teams and business partners. You're comfortable walking through demoes and presentations over Teams that includes a mixed technical and business audience.

You enjoy contributing to technical and business value conversations and aren't afraid to express your views, while respecting all participants.

Familiarity with Python, and Java-Script development, CSV and JSON / XML files, as well as the use of AWS Lambda and DynamoDB.

Technical degree.

Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues.

Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ''.

À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d'eux-mêmes.



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