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Product - Manager, Technical Development
3 months ago
Ranked as one of Canada's Top Growing Companies for four consecutive years1, FleetOptics is a leading Canadian provider of final mile delivery in urban centres by providing timely service with a people-centered approach and innovative technology.
2024 Canadian Business Excellence Award for Private Businesses
As a Product Manager - Integrations and CX, you will play a crucial role in driving the integration strategy and execution for our clients and products, with a keen focus on optimizing the overall customer experience.
Cross-functional Collaboration: Work closely with sales, marketing, operations, finance and IT to ensure successful client integration implementation.
Product Development Work:
Under the direction of team leader: develop integration requirements, prioritize features, and ensure alignment with overall product strategy and roadmap.
Pricing:
Work with pricing and finance teams to ensure pricing is always accurate in the system for client rating software and appropriately priced for new product offerings.
Continuously monitor and analyze customer feedback, usage data, and market trends to identify opportunities for enhancing the customer experience through seamless integrations and product improvements.
Technical Expertise:
Leverage your technical background to understand complex integration scenarios and provide guidance on technical feasibility and implementation best practices for API and webhook integrations.
Performance Tracking:
Define key performance indicators (KPIs) and metrics to measure the success and impact of integration initiatives, and regularly report on progress to stakeholders.
Bachelor's degree in computer science, Engineering, Business, or related field; MBA or advanced degree preferred.
Minimum 3 years of experience in sales or account management, with a focus on integrations, technology, and customer experience.
Minimum of 2 years leading client projects and building products to suit clients' needs.Exceptional work ethic – willingness to be hands on to ensure all elements of the project is delivered.
Analytical mindset with the ability to translate data insights into actionable recommendations.
Strong computer literacy required, particularly Microsoft Office/Excel/ Miro/ Clickup/ Figma
Life insurance, disability, health spending account
Company-matched retirement savings plan
Annual performance bonus
Fleet Optics Inc is an Equal Opportunity Employer who values diversity, equity and inclusion. We provide accommodations for workers and candidates with disabilities, to the point of undue hardship.
