Customer Service Representative

1 week ago

Regina, Saskatchewan, Canada Saskatchewan Blue Cross Full time

Saskatchewan Blue Cross, one of Saskatchewan's Top Employers, is currently recruiting for a full-time permanent _Customer Service Representative_ to join our Member Experience Centre located in our Regina office.


JOB FUNCTION


If you are technology savvy, an exceptional communicator, thrive under pressure, and enjoy team-based environments, then we're looking for you While working in a dynamic Member Experience Centre, this position is responsible for providing exemplary customer relations in support of retaining existing members and in the pursuit of attracting new business.

Navigating through numerous technical systems, the _Customer Service Representative_ will stive for first-call concern resolution, in relation to the products and services offered by Saskatchewan Blue Cross.

To be successful in this position you'll need to enjoy customer service, conflict resolution, documentation, and be solution focused.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?


We're driven by a mission to empower communities on their journey to whole health and wellness and have a lot of exciting things ahead of us.

We're improving our members' experiences through investment in our people, technology, services, and products.

When you join our team, you're joining an organization where employees are valued, recognized for their contributions, and empowered to make us stronger.

The wellbeing of our employees, our members, our partners, and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we We're looking for people who:

  • Share our values
  • Believe that creating great experiences is totally within their control
  • Collaborate and always set others up for success
  • Build positive relationships and an understanding of what people's needs are
  • See solutions and possibilities (not problems)
  • Are simply outstanding at what they do

DUTIES & RESPONSIBILITIES

  • Expected to learn and perform duties at the front counter
  • Listen to and analyze customer questions or concerns with varying degrees of complexity
  • Navigate through multiple software programs to relay direct and accurate information and to determine appropriate response, action, escalation, or referral, following established processes as required
  • Multitask between computer use and maintaining conversations with customers while ensuring accuracy and attention to detail
  • Retain and utilize a broad range of product and service knowledge to assist customers by interpreting and explaining customer plans, eligibility, entitlements, claim status, and payments
  • Handle sensitive issues to ensure customer satisfaction, while demonstrating professionalism, empathy, and creativity
  • Research and offer solutions that are adapted to client needs while promoting and selling company products or services
  • Speak with customers about their concerns, providing clarifying information and, when possible, implementing resolutions
  • Ensure all interactions are completed within established standards of service delivery and service level objectives to facilitate the achievement of customer satisfaction, productivity, and efficiency in a fastpaced and occasionally highpressure environment
  • Update client call record notes, while ensuring adequate details of the call are captured
  • Remain current with customer service policies and procedures, and relevant product and service knowledge
  • Engage in ongoing training and selfdevelopment with an aim to provide topquality customer service and industry knowledge
  • Participate in regular feedback meetings with the Quality Team to review recorded calls and discuss areas for development
  • Work as part of a team under general supervision
  • Other related duties or projects as assigned

QUALIFICATIONS & SKILLS

  • Completion of a twoyear Diploma or Certificate from an accredited postsecondary institution is a relevant field, or an equivalent combination of education, training, and experience.
  • A minimum of 13 years' experience in customer service is required
  • Previous experience in the insurance or health care industry or with the administration of group benefit plans would be considered an asset
  • Robust computer skills and the ability to multitask between computer and phone use
  • Working knowledge of Microsoft Office 365 including Word and Excel with the ability to easily learn new software programs
  • Demonstrated commitment and passion to excel in the delivery of superior customer service
  • Must be customer focused and comfortable working toward call centre metrics
  • Strong memory skills with the ability to retain and recall large amounts of information
  • Enthusiasm for personal and professional growth with an interest in giving and receiving feedback
  • Ability to work in a fastpaced environment and handle interactions with varying complexity
  • Possess strong written and verbal communication skills
  • Effective listening and problemsolving skills
  • Service oriented and respo

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Steel-Craft Door Sales & Service Ltd. Full time

    Your OpportunitySteel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction.PositionCustomer Service Representative - Regina, SKKey ResponsibilitiesThe Customer...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Kreos Aviation Full time

    Kreos Aviation Inc.Customer Service RepresentativeWe are currently scouting a member to join our team as a Casual Part-time Customer Service Representative (CSR) for evenings and weekends. FBO CSRs act as the first impression for all charter, fuel and FBO Customers. The individual in this position must have the ability to provide engaging, detail-oriented...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada EVOLUTION FITNESS REGINA Full time

    The following provides a detailed description of the position of Customer Service Representative. Actual duties performed may vary slightly._GENERAL POSITION DESCRIPTION:The Customer Service Representative greets, assists, and directs members, guests, staff, and callers as they enter or call the gym. Also performs a variety of administrative and operational...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada We An-Ser Full time

    Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications GroupThrough our dedicated Customer Service Representatives at We An-Ser, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Capital Auto Mall Full time

    Company:Universal Collision Center Inc.The Universal Collision Centre (UCC) is looking for a Customer Service Representative If you are hard-working, passionate, and determined, then Capital Automotive Group is for youThe Customer Service Representative works with the customer, insurance adjuster and the Technicians to repair vehicles ensuring an exceptional...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Sani Marc Inc Full time

    Customer Service Representative - Wood WyantEmploi Full-time - Agent/Clerk - Customer serviceBranch: Regina -Regina Saskatchewan S4T 0X7As soon as possibleSchedule: Monday to Friday (Day)Salary:17-18$/h*Description: Working at Sani Marc means:- Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada A-1 Rent-Alls Full time

    Customer Service Representative - Job DescriptionReports ToCustomer Service ManagerSummaryThe Customer Service Representative (CSR) will be responsible for handling all tasks assigned to the front counter. These tasks include fielding walk-in customers, fielding customer phone calls, dealing with both on-account and cash customers, typing up orders, cycle...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Group Medical Services Full time

    At GMS Health and Travel Insurance, we've been helping Canadians feel protected and live well for more than 70 years. We care about our customers, our community and each other. We've also been named one of Saskatchewan's Top Employers for eleven yearsThink you'd like to be part of a team that truly takes care of our customers, our communities and each other?...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Warner Industries Full time

    Warner Industries Group of Companies, a leader in the Commercial Truck, Trailer, and Bus industries, is seeking a hard-working, loyal, and dependable Customer Service Representative (CSR) to join our Regina Service Team. With 50 years of experience, Warner Industries is dedicated to providing exceptional customer service and maintaining a strong presence in...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Saskatchewan Crop Insurance Corporation Full time

    What you'll do: Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner. Answer a variety of internal/external customer questions and inquiries...

  • Operation Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Intelcom Full time

    Ride the next mile with us Why choose Intelcom and become one of our Operations Customer Service Representative? You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time You enjoy a fast pace and being organized so that all packages are accounted for...

  • Seasonal Customer Service Representative

    1 month ago

    Regina, Saskatchewan, Canada Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...

  • Seasonal Customer Service Representative

    4 weeks ago

    Regina, Saskatchewan, Canada Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...

  • Customer Service Representative

    1 month ago

    Regina, Saskatchewan, Canada Hertz Canada Full time

    We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot Hertz offers a Competitive Compensation package You have the potential to earn a bonus incentive which averages an...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Mauser Full time

    Responsibilities:Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessaryResponsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashionReview...

  • Customer Service Representative

    1 week ago

    Regina, Saskatchewan, Canada Group Medical Services Full time

    At GMS Health and Travel Insurance, we've been helping Canadians feel protected and live well for more than 70 years. We care about our customers, our community and each other, giving back with our time and talents, not to mention our support for vital health programs in cardiac care and trauma services. We've also been named one of Saskatchewan's Top...

  • Service Representative

    1 week ago

    Regina, Saskatchewan, Canada SaskTel Full time

    Service Representative (Regina SaskTel Store)Location: Regina, SaskatchewanNumber of Positions:1 casual part-timeSalary:$25.33/hour (Base salary plus an opportunity to earn a yearly sales incentive commission of $6,944)Closing Date: January 2, 2023Position OverviewAs a Service Representative you will sell all types of products and services in our Regina...

  • Customer Service/inside Sales Representative

    1 week ago

    Regina, Saskatchewan, Canada Meridian Manufacturing Inc. Full time

    Meridian is a member of The Westman Group of Companies, a dynamic entrepreneurial group who values safety, health, community, relationships, growth and fiscal responsibility.Meridian Manufacturing Inc., Regina, Saskatchewan has an opening for a Customer Service Representative.SummaryThis position is responsible for providing day to day support to dealers by...

  • Customer Service Administration Representative

    1 week ago

    Regina, Saskatchewan, Canada Co-operators Life Insurance Company Full time

    Company:CLICDepartment: Client ServicesEmployment Type: Temporary Full Time (12 months)Work Model: HybridLanguage: English is required, French is an asset.The Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's...

  • Inbound Service Representatives

    1 week ago

    Regina, Saskatchewan, Canada SaskTel Full time

    SaskTel Hiring FairFriday, September 15th 12:00pm-7:00pmThe Studio at The Cornwall Centre2121 Saskatchewan Drive (Across from the SaskTel store)We are currently looking to fill positions as Casual Part Time Service Representatives within our Inbound Sales Call Center.Inbound Service RepresentativeLocation: Regina, SKPosition Type:Casual Part-Time...