Service Porter

We have an immediate need for a part-time,
Service Porter to join our Service Department.

The Service Porter is expected to acknowledge customers in a friendly and professional manner, provide exceptional customer service and move/park vehicles in designated locations on the service lot.

This role reports to the Customer Experience Manager. The successful incumbent must be available to work Monday - Friday 7:30am-12:30pm. Hours could change depending on customer demand.

Responsibilities:

• Welcoming Service department customers when they arrive in the Drive Thru with an upbeat, positive attitude.
• Confirm customer's name, contact information, VIN, and kms of vehicle
• Protecting the interior of the vehicle (ie: wrapping steering wheel, placing paper floor mats in the vehicle)
• Relocate customer vehicles from the Drive Thru to prevent congestion
• Ensure that all parking spaces in the service parking lot are being utilized
• Ensure that Drive Thru is kept tidy and organized by performing general housekeeping
• Use onsite car wash and vacuum customer vehicle, as needed
• Keep dealership loaner vehicles tidy and fueled
• Assist the department in a variety of tasks to ensure a positive customer experience

Skills and Attributes

• Customer service mindset
• Punctual and Reliable
• Detail oriented
• Able to follow processes and checklists
• Experience driving different sizes of vehicles

Qualifications:

• Valid Ontario Driver's License
• Clean Driver's Abstract

---