Routing Manager

2 weeks ago

Toronto, Ontario, Canada Brinks Full time
About the job

Position Overview

The Routing Operations Manager plays an important role in the successful execution of outside operations in the GTA.

As the lead on all routing, the incumbent will ensure that GTA routing is efficient, and cost effective and ensures SLA attainment.

The expectation will be to provide leadership and direction to the Outside Operations team in the absence of the Sr.

Manager, Outside Operations. In addition, the incumbent will provide strong leadership for both salaried and hourly staff.

Responsibilities (Percent of Time)

Routing Operations (50%)

  • Engage GTA operations team in the design and execution of routing that ensures financial performance and service delivery
  • Set up of all reroutes as a result of regular operations changes:
  • Bi-Annual Bids
  • Client changes
  • New crewing initiatives
  • Daily review of route performance with corrective crew/route implementation
  • Interface with other business unit managers to effectively implement strategies and work towards business objectives
  • Aligning communication, accountabilities, resource capabilities, internal processes and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results
  • Implement and enforce company policies and operating procedures
  • Using appropriate methods and interpersonal styles to develop, motivate and guide the team to attain successful outcomes and business objectives
  • Sets an example of determination and effort by promptly addressing problems or issues; does not allow problems or issues to become worse through neglect
  • Demonstrates personal credibility by sharing pertinent information, expertise and insight that could impact the customer's current or future business success
  • Meet Key Performance Indicator objectives as defined by the Regional Manager
Reporting (25%)

  • Drive strategic insights and use detailed analytics to help make decisions related to scaling and optimizing
  • Establish reporting to confirm expected revenue and margin against actuals
  • Work closely with local and crossfunctional teams to identify and implement analysis that drives efficiency and improves the ways we interact with potential customers
  • Track, measure, report and communicate project costs, performance issues and risks
  • Support standard management reporting processes and metrics by creating templates, job aids and other material
  • Work with the branch forecasting team to finetune the forecast models
  • Perform data validation
OCEAN Super-User (10%)

  • Continued support for Ocean Team with relation to new system modifications and improvements/support/troubleshooting
  • Support for Hand Held process configuration with relation to crewing, procedural and administrative process changes
White Label (WL) Oversight (10%)

  • Managing and Supervisory oversight of all WL (Stanley, Cardtronics, Perativ,) onboarding, crew instructions and training
  • Customer contact for all IMAC and Transition activity planning for the Branch
  • In conjunction with the Branch CIT Manager
- oversee the ATM Customer management/Service requirements and training of Supervisor staff to achieve such

Outside Operations Management (5%)

  • Act as Manager for outside operations in absence of Manager, Operations
Position Qualifications

  • Previous operations management experience, preferably in ACC, security and/or logistics
  • Fluency with accredited Routing Software (ex: RoadNet)
  • Expertise in Microsoft Excel Access
  • Strong financial background in planning, analysis and forecasting
  • Logistically sound (CITT, PLog)
  • Excellent communication and organizational skills
  • Good analytical proficiency with a strong customer focus
  • Superior interpersonal skills, being able to work independently and with various team scenarios
  • Must be able to manage conflicts directly, cooperatively and with attention to detail
  • Proven leadership ability while making accurate, logical decisions
  • Selfmotivated and resourceful with the ability to motivate others
  • High productivity standards and bench marking skills is essential
  • Thorough knowledge of Microsoft Office Applications
Qualifications

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