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Franchise Hotel

3 months ago

Victoria, British Columbia, Canada Holiday Inn Full time

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates.

IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.

About Us
Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week.

At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn? family.


Your day to day:

***
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you'll mostly be:


  • Kicking off truly memorable guest experiences with the warmest of welcomes:
-
Acknowledging IHG Rewards Club members and returning guests in person or over the phone:


  • Taking, managing, and receiving payments for guest bookings:
-
Making the check-in and check-out process feel swift and seamless:


  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations:
-
Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations

What we need from you
***-
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to:

  • Your problem
  • solving skills will turn issues into opportunities so every guest leaves with great memories:

  • Fluency in the local language
  • extra language skills would be great, but not essential:
-
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Competitive rates, with additional for experience, incentives, benefits and discounted hotel rooms worldwide
*
  • Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.