Case Manager

1 week ago

Ottawa, Ontario, Canada Bayshore HealthCare Full time

Job Description

About the Role

To be a point of contact offering case management support services to patients. Assist the patients and physicians with the completion of all program-specific paperwork if needed. Act as a resource to physicians who are prescribing medications and patients who need on-going support. The Case Manager is instrumental in removing any reimbursement access barriers to treatment for patients, thereby ensuring that they can start on therapy as quickly as possible. The Case Manager thrives in an environment that emphasizes teamwork and accountability, possesses a deep willingness to serve customers, and drives positive customer experiences in a fast‐paced work environment.

This is a contract role for up to 12 months and is operated on a remote basis and is open to candidates that reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.

A Day in the Life

Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program. Provide direct telephone assistance to patients requiring reimbursement support. Provide patients and physicians with direct toll-free number Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief. Facilitate a patient's access to a particular medication by offering reimbursement navigation services. Investigate reimbursement options available to the patient and maximize the patient's coverage via private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient. Represent the patient with private or public insurers to optimize drug coverage and assist with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, when applicable. Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required Liaise with PSP team to ensure optimal patient support and communication, if applicable Maintain ongoing and transparent communication with the patient's healthcare team. Diligent record-keeping to ensure continuous care and exceptional customer and patient experience. Uncover and proactively identify gaps and opportunities for improvement in patient experience. Through patient-oriented solutions, manage challenging patient situations with empathy and patience. Work with the site representatives to support specific customer needs. Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics. Provide updates to internal and external stakeholders as requested and required. Perform data entry, answer inbound calls, make outbound calls, manage e-mail and fax software, and perform general administrative functions including faxing and filing. Must be able to identify and report Adverse Events to Health Canada and enter into source system and third-party systems, as applicable Report and document adverse events as per pharmacovigilance requirements. Participate in ongoing internal and/or external continuing education activities. Adhere to Bayshore Policies and Procedures. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project. Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns. Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel. Complete other tasks as requested.

Job Qualification

What You Bring to the Team

Completion of post-secondary education or equivalent Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements) Experience in the healthcare, pharmaceutical, or insurance industry would be an asset Strong customer service, communication, problem-solving and interpersonal skills required. Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient's emotional, educational, and health literacy needs Making decisions using sound judgment, and meeting deadlines. Ease of working in a paperless environment. Mindful of accuracy and thoroughness of data entry for reporting requirements. Strong sense of organization, attention to detail, and ability to multi-task. Excellent written and verbal communication and interpersonal skills. Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment Established high speed internet access from home office.

  • Accounting Manager

    1 week ago

    Ottawa, Ontario, Canada Case IQ Full time

    Formerly i-Sight, Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada RCGT Consulting Full time

    SummaryRaymond Chabot Grant Thornton Consulting Inc. requires an experienced case manager for the Vaccine Injury Support Program (VISP). Previous medical and/or administrative experience is considered an asset.The successful applicant must be able to demonstrate strength and experience in the following areas:Compassionate and accurate communications with...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada RCGT Consulting Full time

    Raymond Chabot Grant Thornton Consulting Inc. is seeking an experienced Claims Adjudicator for the Vaccine Injury Support Program (VISP). This unique job opportunity requires a minimum of five years of adjudication expertise and 5+ years of claims management experience. Claims management principles and technological know-how are also required to support the...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada The Ottawa Mission Full time

    Core Purpose and Mission StatementThe Core Purpose of the Ottawa Mission is to reflect Jesus' love in serving the homeless, the hungry, and the lost.Our Mission is to by provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life.Vision & ValuesOur Vision is that all the hurting, hungry and lost in Ottawa find...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada St Mary's Home Full time

    Please send a cover letter along with your resume expressing how your experience relates to the position of Case Manager at St Mary's Home.About usSt. Mary's Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served pregnant youth in Ottawa since 1933. Specialized residential and...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada Ottawa Salus Full time

    Job Title:Case Manager, Forensic Supportive Housing Program (FSHP)Number of position(s):One (1)Job Type:(1) 12-Month Temporary Full Time Unionized position (35 Hours/Week: Monday to Friday)Language:English RequiredDate of Posting:November 22, 2023Date of Closing:December6, 2023Start date:As soon as possibleReports to:Program ManagerThe Forensic Supportive...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada healthcarecan Full time

    PROGRAM:Mental Health Access Program - Slaight PathwayPOSITION DETAILS:Contract for 2 year, 1.0 FTELOCATION:Jarvis SiteCOMPETITION:24-014FULL POSTING:24-014 Case Manager - The Garry Hurvitz Centre for Community Mental Health at SickKids )**The Garry Hurvitz Centre for Community Mental Health at SickKids (GH-CCMH) is a child and youth mental health centre...

  • Disability Case Manager

    1 week ago

    Ottawa, Ontario, Canada People Corporation Full time

    We are seeking a Disability Case Manager(Remote) to join our Coughlin team in Ottawa.If you are an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.The Disability Case Manager (Remote) will:Review disability claims to...

  • Bilingual Case Manager

    4 weeks ago

    Ottawa, Ontario, Canada Alio Health Full time

    Salary: Job Title: Bilingual Case ManagerDate: May, 24, 2024Location: Ottawa, ONRemote: YesBusiness Unit: HealthDepartment: OperationsCalian PSP is currently looking for a Bilingual Case Manager to join our dynamic and growing team This is great, remote opportunity If you want to make a positive impact in patients lives, apply today Calian Patient Support...

  • Bilingual Case Manager

    1 month ago

    Ottawa, Ontario, Canada Alio Health Full time

    Salary: Job Title: Bilingual Case ManagerDate: May, 24, 2024Location: Ottawa, ONRemote: YesBusiness Unit: HealthDepartment: OperationsCalian PSP is currently looking for a Bilingual Case Manager to join our dynamic and growing team This is great, remote opportunity If you want to make a positive impact in patients lives, apply today Calian Patient Support...

  • Bilingual Case Manager

    1 week ago

    Ottawa, Ontario, Canada Alio Health Full time

    Salary: Job Title: Bilingual Case ManagerDate: May, 24, 2024Location: Ottawa, ONRemote: YesBusiness Unit: HealthDepartment: OperationsCalian PSP is currently looking for a Bilingual Case Manager to join our dynamic and growing team This is great, remote opportunity If you want to make a positive impact in patients lives, apply today Calian Patient Support...

  • Disability Case Manager

    1 week ago

    Ottawa, Ontario, Canada Cowan Insurance Group Full time

    Cowan Insurance Group is looking for a Disability Case Manager to join our team Reporting to the Manager of Return to Health - Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability and accommodation claims. They are also responsible for delivering timely, professional and...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    Job category: NursingJob posting ID: 4581Employment status:Regular part-time - Job Share PositionPossible schedule/FTE:53%Classification:PTS/MGT/IT BSalary/Rate of pay:$ $46.6667Application deadline:Somewhere in Canada there's a life you can save.Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of...

  • Disability Case Manager

    1 week ago

    Ottawa, Ontario, Canada Canada Life Assurance Company Full time

    Disability Case ManagerDescription: Welcome to Canada Life We are looking for a Disability Case Manager Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one...

  • Case Manager, West Region

    1 week ago

    Ottawa, Ontario, Canada Tungasuvvingat Inuit Full time

    Job descriptionCase Manager, West Region (Greater Toronto Area)Who we are:It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the...

  • Bilingual Case Management Clerk

    1 week ago

    Ottawa, Ontario, Canada Canadian Medical Protective Association Full time

    BILINGUAL CASE MANAGEMENT CLERK**CONTRIBUTING TO THE CMPAMedico-Legal Services' (MLS) core function is to provide members with general medico-legal advice, and assistance in responding to College and hospital matters and legal actions arising from their medical professional work.The department is also responsible for coordinating the council committees...

  • Bilingual Case Manager

    1 week ago

    Ottawa, Ontario, Canada Zurich 56 Company Ltd Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on travel risk management and emergency...

  • Case Manager

    1 week ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    About the RoleCanadian Blood Services is seeking a regular part-time Case Manager to join the dynamic Stem Cells team within the Medical Affairs and Innovation division. The Stem Cells team supports Canadian Blood Services by overseeing the Centre for Innovation, organ and stem cell donation and transplantation, donor and clinical services, medical...

  • Adult Case Manager, Urgent Response

    1 week ago

    Ottawa, Ontario, Canada Service Coordination For Persons With Special Need Full time

    Date postedFebruary 15, 2023TitleAdult Case Manager - Urgent ResponseStatusPermanentBilingualismEssential - Fluently bilingual in both official languages.Closing DateFebruary 27, 2023Primary FocusReporting directly to the Supervisor, Adult Services, the Urgent Response Case Manager works to provide a time limited intervention and clinical support to...

  • Housing First, Case Manager

    1 week ago

    Ottawa, Ontario, Canada Pinecrest-Queensway Community Health Centre Full time

    Job title: Housing First, Case Manager - Bilingual PreferredStatus: Temporary Full-time (1 year contract)Salary: $ $32.987/hourHours: 35 hours/weekBenefits and eligibility: 2 weeks leave, optional HOOPP pension enrolmentApplication deadline: Until FilledWho are we?Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service...