Req ID: 24686

Vacancy Type:
Part-Time

Number of Positions: 1

Closing Date: 03/01/2024

Job Summary:

Provide customer service & support in the use of makerspaces at Central Library and Branch Libraries. Provide makerspace training & support to library staff and external partners.

Duties and Responsibilities:

• Provide advanced technology support to customers in library makerspaces
• Provides cash handling (including collecting fees, refunds, opening and closing procedure regards to cash/float counting)
• Participate in supervision, training and/or evaluation
• Provides training to public in the use of makerspace equipment & technology
• Coordinate, plan and conduct Makerspace training, class visits, tours, and outreach
• Deliver Makerspace training for branch/department library staff
• Assists in development of Makerspace processes and procedures, maintains and updates procedures
• Responsible for first level repair support for Makerspace equipment
• Participate on systemwide task teams and/or special projects or events
• Support identified partners in use of makerspace
• Facilitate transfer of shared makerspace materials to branches
• Contribute to reports and statistics
• Prepare payroll, attendance & financial records
• Coordinate routine duties such as, inventories, supplies, financial records, holds, exhibits, and room bookings
• Provide basic reference and reader's advisory at Makerspace service points, triages complex requests to branch/department information staff
• In the absence of more senior staff, is responsible for the Central Library Makerspace and/or library location
• Responsible for fostering a positive and respectful workplace
• Responsible for the health, safety and security of staff and customers in accordance with occupational health and safety legislation and library policies
• Other duties as assigned

Please note:
This is a bargaining unit position.

CUPE Local 1989 members will be given consideration for this vacancy, as per the collective agreement, followed by all other employees.

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Prospective applicants should consult article 16.05 of the Collective Agreement under job postings.

Skills and Qualifications:

• Degree or diploma in education, arts, science, library techniques, technology or related field with experience in the provision of training or customer service in the use of technology and digital creation tools.
• Demonstrated experience in delivery of technology training.
• Demonstrated customer service skills.
• Effective interpersonal skills are essential in dealing with the staff and public.
• Effective written and oral skills in English are essential.
• Ability to lead others,
• Professional knowledge in the use of makerspace tools, equipment and software.
• Demonstrated experience with Mac and PC technology support.
• Some lifting is involved.
• Ability to work at any Makerspace location in Mississauga.
• Hours of work for fulltime staff to include two evenings per week and alternate Saturdays.
• SUNDAY WORK MAY BE REQUIRED.

Additional Information:

Although Part-Time positions are estimated to be 20 up to 48 hours biweekly, we anticipate they will be closer to 40 up to 48 hours biweekly based on the type of work needed.

Hourly Rate/Salary:
$ $35.19

Hours of Work: 20 up to 48 hours biweekly

Work Location:
Hazel McCallion Central Library

Department/Division/Section:
CMS/Community Services Dept, CMS/Mississauga Library, Digital Library Services & Collect

Non-Union/Union:

CUPE
All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve.

Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City's commitment to Equity, Diversity and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

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