Bilingual French/english Customer Service
1 week ago
Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S.Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at—all from Day One.The Customer Service Representative provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.
Basic Qualifications
- High school diploma or equivalent
- Four or more years of experience in a customer service position
Preferred Skills/Experience
- Bilingual (French/English) French both written and verbal. Moderate to advanced level is highly preferred
- Indepth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
- Strong telephone and interpersonal skills
- Advanced problemsolving and negotiation skills
- Ability to handle difficult customer calls
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
_ This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while_
_having flexibility on their work location for the other working days._
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
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