Representative, Accounts Receivable
7 days ago
Why should you consider joining Softchoice?
Softchoice is a software-focused IT solutions and services provider that helps organizations be agile and innovative. We empower their people to be engaged, connected, and creative at work. This involves transitioning to the cloud, shaping the workplace of the future, and making informed decisions about technology. By doing so, we contribute to the success of both our clients and their employees.
What impact will you have in this role?
As an Accounts Receivable Representative, your main responsibilities will include securing revenue generated by the sales team, building strong customer relationships, and ensuring positive interactions to foster lasting connections with customers. We are seeking a dynamic individual with a can-do attitude; someone who thrives independently, is resourceful, and collaborates well within a team. If you are a highly motivated individual who embraces challenges, we invite you to join our team
Key responsibilities:
- Contacting business-to-business (B2B) customers via phone/email/fax to address outstanding invoices and billing queries (with a strong emphasis on phone communication).
- Managing a collections portfolio specific to Canadian and/or US accounts, with a target of approximately 40 customer interactions per day through emails and calls. Negotiating customer payment terms as necessary to maximize revenue recovery.
- Cultivating and maintaining customer relationships, and advocating Softchoice's receivable policy.
- Handling overdue hold requests within the stipulated service level agreement, assessing customer accounts, authorizing orders up to 50K, and providing recommendations for requests exceeding 50K.
- Collaborating with internal sales representatives to troubleshoot payment issues promptly (e.g., invoicing discrepancies, pricing matters).
- Documenting and monitoring collections activities based on monthly aging reports.
- Working towards individual and departmental monthly accounts receivable targets.
- Regularly reconciling accounts and demonstrating success in a team-oriented setting.
- Adapting to a fast-paced IT sales environment and remaining flexible.
What we require from you:
- A completed college diploma (preferably in Accounting or Finance) or equivalent work experience.
- 2-3 years of corporate (B2B) collections experience focusing on medium to enterprise-level clients.
- Proficiency in Accounts Receivable escalation processes and proactively resolving account issues in coordination with sales teams.
- A solid grasp of fundamental accounting principles and intermediate skills in Microsoft Word and Excel.
- Excellent verbal and written communication abilities and previous experience in managing account portfolios.
- A customer-centric approach and familiarity with the technology industry.
Fluency in English is a minimum requirement for this role, as daily interaction with English-speaking colleagues and clients outside Quebec is essential.
Unsure if you meet all the criteria? Still, consider applying
At Softchoice, we value diversity and welcome applicants with varying backgrounds and experiences. Whether you are new to corporate technology, reentering the workforce after a break, or aiming to progress in your career, we look forward to hearing from you.
Why our employees appreciate being part of Softchoice:
- We provide opportunities for both hybrid and remote work arrangements.
- Comprehensive benefits from day one of employment.
- Meaningful tasks and prospects for career advancement.
- Two paid volunteer days annually for contributing to a cause of your choice.
- Potential for career development and growth within the tech sector.
- Consistent recognition as a Best Workplace in Canada by the Great Place to Work Institute for 18 successive years.
- Certified as a Great Place to Work in the United States for multiple years, along with several other accolades.
- Significant fundraising achievements exceeding $3 million through Softchoice Cares, our grassroots fundraising initiative.
Inclusion & Equal Opportunity Employment:
Softchoice is firmly committed to diversity, inclusion, and belonging. All applications are assessed without regard to any protected category, including but not limited to race, religion, gender, or sexual orientation.
Need any accommodations during the application process?
We offer interview and employment accommodations to support candidates during recruitment. If you have any specific requirements, do not hesitate to reach out to us directly.
Our commitment to your seamless onboarding experience:
To ensure a smooth process for all applicants and team members, we conduct digital interviews. We understand that distractions may occur during the interview, and we are here to make the process as convenient as possible. Safety is our priority: before joining Softchoice, background checks, educational verifications, and reference checks will be conducted. Remote onboarding is quick, easy, and will connect you with your new team promptly.
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