Client Services Representative, Cervical Cancer

2 weeks ago

Vancouver, British Columbia, Canada PHSA Full time

Client Services Representative, Cervical Cancer Screening
Provincial Laboratory Medicine Services

Vancouver, BC

Please note this position is in the Cervical Cancer Screening Lab.

What you'll do
***- Process test requisitions by receiving specimens and completing requisition forms, entering patient data into computer; issuing new patient identification number where required and identifying duplicate records; correcting errors and omissions in patient demographic data; checking for accuracy and completeness of information.

  • Receive and handle specimens by locating the slides and verifying pertinent information, and retrieving slides needing expediting; corresponding with external physician offices; file and organize records, such as requisitions and slides.
  • Operate a phone, responds to telephone inquiries, directs calls, refers problems to supervisor.
  • Receive telephone/fax requests for information or test results and handles the request personally or redirects to appropriate individual according to established procedures. Receive and document information on incoming requests.
  • Respond to routine correspondence and verbal enquiries from medical personnel regarding patient information.
  • Fax test results and forwards requests for test interpretation to a Medical Laboratory Technologist in accordance with established procedures.
  • Obtain or clarify missing or questionable information by contacting appropriate areas and enter missing or corrected information into computer system.
  • Utilize computer software programs to search and retrieve patient information, including the Cancer Agency Information System, the Laboratory Information System, provincial health registry databases. Print reports as required.
  • Assist with completing test information by contacting specimen submitters when required sample information is incomplete.
  • Assign correct personal health numbers to requisitions or reports by selecting from preestablished tables.
  • Compare duplicated documents and perform merges by either adding or deleting appropriate data.
  • Operate office equipment such as photocopiers and fax machines.
  • Perform other related duties as assigned.

What you bring

Qualifications:

  • Grade 12, medical terminology and two years' recent related experience or an equivalent combination of education, training, and experience
You will also have

  • Ability to keyboard at 45 wpm.
  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work deal with others effectively.
  • Ability to operate related equipment.
  • Ability to organize work.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
  • Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and antiracism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:
Temporary, Part-Time (FTE 1.00, until May 1st 2025)

Wage:
$26.18/hour

Location: 655 West 12th Avenue, Vancouver BC, V5Z 4R4

Applications will be accepted until position is filled.

Hours of Work:
Monday - Friday, , ,

Requisition # 165564E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do
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