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Information and Referral Specialist, Language

3 months ago

Nepean, Ontario, Canada YMCA Ottawa Full time

Position:
Information and Referral Specialist, Language Assessment and Referral Centre (LARC Location) Y Merivale Rd. Location

Location: 1642 Merivale Rd Suite 2000, Nepean, ON

Type:
Contract, preferred start date January 18, 2023

Preferred start date:
Wednesday, Jan 18, 2023

Closing date:
Friday, Jan 13, 2023

Overview:


As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions.

Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.


Working for the Y


Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated.

The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Some of the benefits of working for the Y include:

What we offer


At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.


Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Access to an Employee Assistance Program including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, financial advice, among other 12 suites of services.

What do you offer?


The Information and Referral Specialist is responsible for the reception, greeting, and the first point of assistance for clients accessing services provided at the Centre.

The Information and Referral Specialist will determine eligibility, screen immigration documentation for accuracy, and disseminate accurate information, and courteous service.

The person must be detail-oriented, able to work independently as well as within a team environment, have a high degree of initiative and adaptability, be able to multitask, and have a strong customer service focus.

They will also be a team member contributing to quality service delivery and achievement of program goals while establishing and nurturing an effective working relationship with the Language program providers, the Association, and the community.


Some of the tasks of this position include:

  • Answer and return all client calls; redirect client calls accordingly.
  • Assess clients' language needs.
  • Verify client eligibility in accordance with IRCC and MCCSS guidelines.
  • Book assessment appointments through HARTs Database.
  • Prepare client files for assessors.
  • Assist clients to access the needed information and services.
  • Provide timely relevant information to enable Newcomers to access the desired services and program.
  • Collect, track and report statistical data reflecting services provided
  • Contribute to the development and maintenance of a substantial library of settlement resources
  • Respond to each client in a professional and culturally appropriate manner.
  • Deliver qualitybased, clientdirected, neutral referral services.
  • Coordinate Community Room services as required.
  • Participates in staff meetings

What qualifications and abilities are we looking for?


At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.


Education

  • Postsecondary education or equivalent in a related field

Language

  • Fluent in English and French, oral and written, essential
  • Additional languages are an asset

Experience, Abilities & Skills

  • Knowledge of Language Service Provider Organizations (LINC/CLIC, ESL/FSL), Immigrant Settlement Services, and other programs offered for Newcomers to Canada
  • Proven sensitivity in working with the needs of immigrants from diverse backgrounds
  • Possess excellent organizational skills and be detailoriented
  • Possess the ability to assess the information needs of clients served
  • Possess strong customer service skills
  • Proven ability to work with a variety of stakeholders
  • Possess sup