Treatment Coordinator

2 weeks ago

Edmonton, Alberta, Canada Oliver Park Dental Full time

Treatment Coordinator Job Posting
Oliver Park Dental is currently seeking an experienced Treatment Coordinator.


Are you motivated to continually strive for excellent customer service and never stop challenging yourself? At Oliver Park Dental we are dedicated to giving each of our patients the healthy smile they deserve.

We improve our patients dental and overall well-being via thorough and progressive diagnosis, detailed treatment planning, with clear communication.

Our primary goal is to effectively communicate our patients' oral and systemic health, to educate and make our patients aware of their current status.

Providing nothing but the most ideal treatment, we gain the trust of our patients and our community.


If you share our values and are looking to join a fun and positive dental team that encourages professional growth and development we would love to hear from you.


Treatment Coordinator, you will be the bridge between patients and the clinical team, ensuring a smooth and comfortable experience for our patients.


Responsibilities
Patient Communication

  • Communicate with patients to explain treatment options, procedures and associated costs in a clear and understandable manner.
  • Address patient inquiries, concerns and provide accurate information to alleviate any anxieties related to treatment.
Treatment Planning

  • Collaborate with dentists to develop comprehensive treatment plans based on patient needs and clinical recommendations.
  • Explain plans to patients, highlighting benefits, potential risks and alternatives.
Appointment Scheduling

  • Coordinate appointments, surgeries and procedures based on patient and clinical team availability.
  • Maintain an organized scheduling system to optimize patient flow and ensure efficient use of resources.
Financial Guidance

  • Present treatment costs, payment options, insurance coverage and financial arrangement to patients.
  • Assist patients in understanding their insurance benefits and submitting claims if necessary.
Documentation & Records

  • Maintain accurate and up to date patient records, treatment plans and communication history.
  • Ensure compliance with relevant regulations and privacy standards when handling patient information.
Team Collaboration

  • Collaborate closely with clinical staff to ensure seamless execution of treatment plans.
  • Serve as a liaison between patients and the dental team, facilitating effective communication.
Patient Support

  • Provide emotional support and empathy to patients, addressing their concerns and helping them feel at ease during the treatment process.
  • Offer resources and information to help patients prepare for procedures and recover posttreatment.
Continuous Improvement

  • Stay informed about the latest treatments, technologies and industry trends to provide accurate and relevant information to patients.
  • Participate in training and development opportunities to enhance job knowledge and skills.

Qualifications:

  • Sales or business development experience
  • Proven experience in a patientfacing role, preferably in a dental care setting.
  • Strong interpersonal skills with the ability to communicate effectively and empathetically.
  • Knowledge of dental terminology, treatment procedures, and insurance processes
  • Exceptional organizational skills and attention to detail.
  • Proficiency in using electronic health record systems and scheduling software.
  • Ability to maintain patient confidentiality and adhere to privacy regulations.
  • Compassionate and patientcentered approach to patient care.
  • Problemsolving skills and the ability to handle difficult or sensitive situations professionally
  • Willingness to adapt to a dynamic and fast paced environment.

Salary:
$19.00-$30.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Edmonton, AB T5K 0G6: reliably commute or plan to relocate before starting work (required)

Experience:

  • Sales: 1 year (preferred)
  • Dental office: 1 year (preferred)

Work Location:
In person

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