Customer Service Representative I

1 week ago

Québec, Quebec, Canada IAA, Inc. Full time
IAA, Inc. est à la recherche d'un représentant ou d'une représentante du Service à la clientèle souhaitant se joindre à son équipe à de Quebec City, QC.

IAA, Inc. est l'enchère en direct et en ligne de véhicules récupérés la plus importante au Canada avec des succursales d'enchères en Colombie-Britannique, en Alberta, en Ontario, au Québec, et au Canada Atlantique. L'offre de service d'IAA à l'échelle nationale permet aux vendeurs d'uniformiser les processus dans tout le pays et offre aux acheteurs la plus vaste sélection de véhicules récupérés au Canada. IAA compte plus de 4000 employés compétents et plus de 200 installations aux États-Unis, au Canada et au Royaume-Uni.

Le représentant ou la représentante du Service à la clientèle traite toutes les demandes des clients, sous la direction du superviseur ou de la superviseure du bureau, et s'occupe notamment de toutes les tâches administratives courantes du bureau.

**Fonctions et responsabilités du poste**
- Mettre en pratique la connaissance de l'organisation, des produits, des services et des politiques pour fournir un soutien à la clientèle diversifié par courrier, téléphone et contact personnel direct
- Traiter les commandes et les assignations
- Saisir les données dans le système informatique
- Fournir des informations de référence sur les prix et les livraisons
- Effectuer des tâches de traitement de texte, de classement et autres tâches administratives connexes
- Répondre aux questions, aux plaintes et aux demandes des clients
- Créer de nouveaux dossiers et tenir à jour les dossiers existants
- Traiter tous les documents nécessaires à la préparation de la journée de la vente aux enchères, en obtenant les approbations nécessaires
- Effectuer d'autres tâches qui lui sont assignées

**Scolarité**:

- Diplôme d'études secondaires ou expérience équivalente, de préférence
- 0 à 2 ans d'expérience professionnelle antérieure

**Exigences du poste**:

- Capable de communiquer efficacement avec les clients
- Aptitude à bien fonctionner au sein d'une équipe
- Connaissance de base en informatique
- Compétences en matière de gestion du temps
- Attitude positive
- Capacité à travailler de manière autonome
- Aptitude à communiquer clairement
- Apparence professionnelle et soignée
- Bilinguisme : anglais/français
- Posséder une voiture

En contrepartie de vos excellentes compétences et capacités, nous vous offrons un ensemble d'avantages sociaux, notamment : une assurance maladie, des cotisations de contrepartie de l'employeur à un REER, une assurance invalidité courte durée/invalidité longue durée, une assurance vie/décès accidentel et mutilation, des options d'achat d'actions pour les employés.

IAA est un employeur souscrivant au principe de l'égalité d'accès à l'emploi. IAA est un lieu de travail sans drogue.

**Veuillez noter que l'embauche est conditionnelle aux vérifications satisfaisantes des antécédents**

**English Version**:
IAA, Inc. is searching for bilingual Customer Service Associates to join the team at our facility in Laval, QC.

IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles. IAA (NYSE: IAA) has nearly 4,000 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.

The Customer Service Representative addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.

**Job Duties/ Responsibilities**:

- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing, and related clerical duties
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned

**Education/Experience**:

- High School diploma or equivalent experience preferred
- 0-2 years' previous work experience

**Job Requirements**:

- Able to communicate effectively with customers
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- Own a vehicle
- Bilingual in English/French

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    Job Description Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Scotiabank Full time

    Requisition ID: 165585Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Customer Service Representative - Quebec City, Part-timeWhat you'll be doingOur Customer Service Representative (Quebec City) are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative.Under the direction of the manager, efficiency and customer service will be a...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada UniFirst Full time

    Where will a UniFirst Career take you?As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.UniFirst is recognized on the Forbes "Platinum 400 - Best Big Companies" List. With over 14,000 employee Team Partners and...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada WATERAX INC. Full time

    Careers WATERAX is a tight-knit team, a range of professionals who share the goalof providing wildland firefighters with the tools they need to succeed. Customer Service Representative Type of position: Salaried, full time Salary: To be discussed, based on experience Competitive benefits About WATERAXTrusted by wildland firefighters around the world, WATERAX...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Hertz Full time

    **Customer Service Representatives Part Time**Représentants du service à la clientèle à temps partielN **ouvelle année, nouveau vous, nouvelle carrière** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes prêt...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Hertz Full time

    **Customer Service Representatives Full Time and Part Time available****Nouvelle année, nouveau vous, nouvelle carrière** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes prêt pour votre prochaine destination, vous...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Nezda Technologies Inc. Full time

    Nezda has vacant positions for Customer Service Representative (Healthcare Account). Salary: P17,000 P22,000 Location: Makati l Alabang l QC l Ortigas Qualifications: Experience is a PLUS but not required College Graduate, HS Graduate, SHS Graduate, College Undergraduate with or without BPO experience Amenable to work Onsite Incentives and Bonuses...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada PAL Airlines Full time

    At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...

  • Customer Service Representatives

    1 week ago

    Québec, Quebec, Canada PAL Airlines Full time

    At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Duo Display Canada Full time

    Conseiller du service à la clientèle - Environnement de travail multiculturel et dynamique.Duo Display est un leader mondial en stand d'exposition. Pour accompagner sa croissance au Canada et aux États-Unis, Duo Display recrute un(e) Conseiller(ère) à la clientèle. En tant que membre du l'équipe du service à la clientèle, vous avez en charge la...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada Duo Display Canada Full time

    Conseiller du service à la clientèle - Environnement de travail multiculturel et dynamique.Duo Display est un leader mondial en stand d'exposition. Pour accompagner sa croissance au Canada et aux États-Unis, Duo Display recrute un(e) Conseiller(ère) à la clientèle. En tant que membre du l'équipe du service à la clientèle, vous avez en charge la...

  • Senior Customer Service Representative

    1 week ago

    Québec, Quebec, Canada National Bank Full time

    As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website. You will use your active listening skills to provide our clients with a positive experience over the phone.Your compensat

  • Bilingual Customer Service Representative

    1 week ago

    Québec, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna companyExpress Scripts Canada is a subsidiary of Express Scripts, a Cigna companyCigna Corporation (NYSE:CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite...

  • Representative, Internal Customer Service

    1 week ago

    Québec, Quebec, Canada Fairstone Full time

    WHAT WE OFFER? Hybrid work model to accommodate your work life balance. Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work inoffice and remotely Professional development with our eLearning...

  • Senior Customer Service Representative

    1 week ago

    Québec, Quebec, Canada National Bank Full time

    As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.You will use your active listening skills to provide our clients with a positive experience over the phone.Your compensationThe salary starts at $22.09/hour with two salary increases...

  • Senior Customer Service Representative

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    Job Description As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.You will use your active listening skills to provide our clients with a positive experience over the phone.Your compensationThe salary starts at $22.09/hour with...

  • Senior Customer Service Representative

    1 week ago

    Québec, Quebec, Canada NBC Full time

    Area of Interest: Advisory services, Call centres As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.You will use your active listening skills to provide our clients with a positive experience over the phone.Your compensationThe...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada PeoplescoutBMO Full time

    Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. Identifies customer...

  • Aircraft Engine Customer Service Representative

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    Job Description Our client, a leading company in Aerospace, Military, and Defense, is looking for an Aircraft Engine Customer Service Representative for their team in Montreal, QC. Joining our dynamic team, the successful candidate will play a pivotal role as the main customer contact, collaborating closely with the Program Manager and reporting to the...