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Administrator, Recovery and Remarketing

3 months ago

Toronto, Ontario, Canada Fairstone Full time

WHO WE ARE:
Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars.

Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada ("Fairstone Bank").

WHAT WE OFFER?

  • Work-

Life Balance:
Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.

  • Wellness: Tailored wellbeing solutions available 24/
  • Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
  • Community Support: Paid Volunteer Day to give back to your community.
  • Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
  • Education: Tuition reimbursement program covering expenses up to $3,000 per year.
  • Development: Access to Fairstone Academy for comprehensive training and skill development.
  • Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

Job Summary:
We are in search of a highly motivated Recovery and Remarketing Administrator to join our Field Operations Team.

As a Recovery and Remarketing Administrator, you will assume a vital role in our organization, responsible for preparing and issuing bailiff packages, maintaining communication with our network of bailiffs to keep files updated, engaging with customers, maintaining up-to-date spreadsheets, and supporting the Remarketing Team in pricing vehicles.

This role is pivotal in ensuring the smooth flow of operations and delivering exceptional support to our valued clients. It calls for a combination of technical proficiency, problem-solving skills, and strong communication capabilities.

WHAT WILL YOU BE RESPONSIBLE FOR:

  • Issuing Files to Bailiffs:
  • Prepare comprehensive warrant packages for issuance to bailiffs for vehicle seizures.
  • Maintain an uptodate Bailiff Master Spreadsheet, ensuring the accuracy of contact information for each bailiff.
  • Communicating with Bailiffs & Auctions:
  • Conduct regular follow-ups with bailiffs to obtain progress updates on issued files.
  • Troubleshoot and resolve any issues encountered by bailiffs in the execution of their assigned files.
  • Follow up with auctions once vehicles have been delivered.
  • Closing Repossession Files:
  • Ensure proper closure of files in the system once a vehicle is repossessed, and promptly forward the file to the accounting department.
  • Prepare and issue Notice of Intent (NOI) to customers.
  • Maintaining Updated Spreadsheets:
  • Keep all spreadsheets organized and current with the most recent data.
  • Develop solutions and alternatives for handling spreadsheets in various formats and tracking needs.
  • Communicating with Customers:
  • Initiate followup calls with customers seeking to redeem their vehicles.
  • Educate customers on the process for retrieving their belongings from the vehicle.
  • Condition Reports:
  • Accurately enter condition report data on the auction tracker, including Black Book Value information.

Who we are looking for:

  • Proficiency in spreadsheet management and data entry.
  • Strong communication and problemsolving skills.
  • Ability to manage and maintain organized records.
  • Excellent attention to detail.
  • Prior experience in a related field is a plus.

Extra Awesomes to Have:

  • Automotive Knowledge
  • Basic understanding of Auctions, bailiffs, and repossession
Working conditions

  • You have flexible availability to work. Working hours can range anywhere between 9 a.m. to 7 p.m. EST Monday to Friday with occasional Saturdays depending on department requirements.
  • Hybrid work model (3 days in office, 2 days from home)

WE ARE PROUD TO BE:
Montreal's Top Employers 2024 by Canada's Top 100 Employers

Learn more:

Follow us on LinkedIn:

  • Time Type:
Full time

Job Type:

Permanent