Web & IT Support Specialist

1 week ago

Thunder Bay, Ontario, Canada VS Group Full time

We are seeking a skilled and motivated Web & IT Support Technician to join our team. The ideal candidate will be responsible for monitoring our Support Desk for incoming client and internal requests and providing front line technical support and assistance to our clients, ensuring smooth operation of their web services and IT infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Roles:

  • Coordinate tickets, technicians, and maintain communications with clients or internal team, keeping them informed as support requests are received, progressed, and resolved.
  • Provide technical support to clients via phone, email, virtual or in-person meetings, addressing inquiries and resolving issues related to websites, web hosting, domain management, email services, and other IT-related matters.
  • Troubleshoot and diagnose website, hardware, software, and network problems, and implement timely solutions to minimize downtime and disruption.
  • Assist clients with website setup, configuration, and maintenance tasks, including content management system (CMS) administration, website backups, and security updates.
  • Collaborate with internal teams (Software Engineers, Web Programmers, Systems Administrators) to escalate complex technical issues and coordinate resolution efforts, ensuring high levels of client satisfaction.
  • Perform routine maintenance tasks such as system updates, software installations, and security patches to keep client systems up-to-date and secure.
  • Document support activities, including troubleshooting steps, resolutions, and client communications, to maintain accurate records and facilitate knowledge sharing within the team.
  • Stay informed about industry trends, best practices, and emerging technologies to continuously improve skills and knowledge in web and IT support.

Skills / Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
  • Proven experience in a technical support role, preferably in a web hosting environment or IT service desk.
  • Experience programming in .NET/C# MVC and .NET Core.
  • Solid knowledge of SQL Server and T-SQL.
  • Understanding of Object-Oriented Programming (OOP) principles.
  • Experience with Visual Studio and collaborative development tools.
  • Proficiency in troubleshooting hardware, software, and network issues, with a solid understanding of TCP/IP networking, DNS, and web server configurations.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are an asset.
  • Broad range of computer hardware knowledge, including desktops, laptops, servers, printers, iMac, MacBook, smartphones, and other peripherals.
  • Working knowledge of Active Directory, DNS, and DHCP.
  • Proficient in Microsoft Office applications, such as Outlook, Excel, Word.
  • Proven analytical, problem-solving, critical thinking, research, and documentation skills.
  • Ability to effectively prioritize workload and execute tasks.
  • Highly adaptable and self-motivated to learn new technologies.
  • Exceptional customer service skills with a focus on building rapport, listening, and effective questioning.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.
  • Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.

About the Company:

VS Group is an innovative, disruptive, business powerhouse. We value relationships, transparency and trust.

After 27 years in business, we are a fully bilingual agency with a multi-disciplinary structure of people working in the same environment. Our approach is simple, we keep our skills current and continue to successfully provide the best advice possible to our client, so they can stay ahead of the competition. We firmly believe, when our clients are successful, so are we. We are aware and in touch.

We serve diverse industries nationally and internationally and deliver top quality, best-in-class work to help our clients succeed.

We encourage, support and provide continuous training and professional development. With the diverse services we provide and a team with various skill set it makes VS Group a unique place to work with multiple option to grow and learn.

  • Competitive wages tailored to experience, and skill set.
  • Health spending account.
  • Parking provided.
  • RRSP matching program.
  • Wellness account.

How to Apply:

To apply for the Web & IT Support Technician position, please submit your resume and a cover letter detailing your relevant experience and qualifications. We look forward to reviewing your application

VS Technology is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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