Clerk Ii, Ambulatory Care Inital Assigment Float,

1 week ago

Ottawa, Ontario, Canada CHEO Full time

Compensation Pay Range:
$23.00-$28.27

Job Description:


The clerk schedules patient appointments and registers patients; prepares patient charts; assists with staffing, maintains patient lists; processes billing transactions; maintains inventory and performs other clerical tasks.


RESPONSIBILITIES

Patient Reception:

  • Create new patient profiles in EPIC
  • Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
  • Patient registration in Abeldent, Cadence (Epic Hyperspace) in accordance to EMPI registration standards
  • Notify clinicians of patient arrival
  • Register of patients in system, Validate OHIP and payment type
  • Make new charts for new patients

Appointment Scheduling:

  • Input electronic referrals in Epic Referral Management and update referrals according to triage
  • Scan referrals into Epic with appropriate naming convention
  • Manage electronic referrals in referral management
  • Schedule return patients from recall list and followup work queues according to required followup date
  • Schedule clinic orders and manage order work queues
  • Patient appointment scheduling assigned to provider as per Division's Chief directions
  • Interpret MOH Eligibility and make updates in patient record accordingly
  • Collect selfpay payment and complete Fee for service form
  • Appointment confirmation
  • Receive incoming telephone calls. Page doctors. Contact appropriate services.
  • Confirm appointment and Inform family of what they need to bring to appointment (proof of payment cards)
  • Notify family to call back if any changes or concerns
  • Conduct telephone previsit screening for infection control
  • In consultation with clinical staff, implement visit cancellation and rebooking,
  • Receive incoming telephone calls. Page doctors. Contact appropriate services
  • Schedule and coordinate tests
  • Notify consulted services. Arrange followup services. Retrieve labels for specimens
  • Request patient files from medical records and films from radiology
  • Ensure that progress notes and sheets are available and stamped with the right date.
  • Pick up patient charts in medical records on a daily basis. Ensure that all charts are available and rerequest missing ones.
  • Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
  • Enter treatment plan in computer and send predetermination to insurance companies
  • Prebooking recall appointments
  • Management of provider templates and of all wait lists for all providers through Abeldent and Cadence (including clinic, OR)
  • Complete checkouts
  • Schedule interpreters for families as required

Patient Transactions:

  • Bill Tcodes in Epic
  • Bill patient fees to proper accounts and process payments
  • Complete and process insurance forms
  • Submit claims to insurance companies
  • Resubmission of claims as required to insurance companies for lost or delinquent claims
  • Payment collection from patients at each visit
  • Explain new payment policy to patients payment at time of treatment
  • Entering lab bills into patient accounts appropriately
Training and Orientation- Orientation of volunteers- Orientation of clerical staff to clinics and on Epic and Abeldent


Adherence to policies, procedures and standards- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.- Perform work in accordance to CHEO privacy and confidentiality policies- Perform work in accordance to Epic training and documented standards- Attend staff meetings when scheduling allows and review circulated minutes- Perform other related duties as assigned by supervisor.

QUALIFICATIONS- Criminal Record Check (Essential)- Secondary School Graduation Diploma (Essential)- Approximately 12 months of experience in a dental or finance office (preferred)- Bilingualism (English/French) (Essential)- Experience in a Dental or Financial environment (Preferred )- Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential)- Adapt to changes to meet organizational requirements (Essential)- Communicate effectively and concisely, both orally and in writing (Essential)- Deal effectively with internal and external customers (Essential)- Experience in patient registration using Cadence (Epic) (preferred)- Experience in creating, editing, scanning and scheduling referrals (preferred)- Experience in managing workqueues (preferred)- Experience in patient check outs including follow ups and recall management (preferred)

  • Please note you will be represented by the Ontario Federation Healthcare Workers
  • Laborers International Union of North America, (OFHCW-LiUNA).
CHEO values diversity and is an equal opportunity employer.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during a

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