Service Advisor

2 weeks ago


Red Deer, Alberta, Canada Mikasa Automotive Corp Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: 5 years or more

Work setting:

  • Urban area
  • Business sector
  • Private sector
  • Automobile repair services
  • Private company, corporation or industry

Tasks:

  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive payments
  • Sell merchandise
  • Answer clients' inquiries and provide information

Computer and technology knowledge:

  • Internet
  • MS Excel
  • MS Windows
  • MS Word
  • MS Office
  • Google Drive

Area of specialization:

  • Communications

Security and safety:

  • Criminal record check
  • Driving record check (abstract)

Transportation/travel information:

  • Own transportation
  • Valid driver's licence

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?

Health benefits:

  • Dental plan
  • Health care plan

Financial benefits:

  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)

Other benefits:

  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities
  • Parking available

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