Assistant Manager

1 week ago

Montreal, Quebec, Canada Boutique 1861 Full time
Company Description


Founded in 2009, Boutique 1861 is a fast-growing canadian company specialized in womenswear with four distinct brands: 1861, La petite garçonne, Maison garçonne and Boudoir 1861.

The company had its own online store, , as well as four stores located on Saint-Laurent Street in Montreal. With over 80 employees, the 1861 family has created a stimulating work environment that is constantly blooming. Our work environment distinguishes 1861 from the retail industry as it focuses on wellness and fun at work.

6 GOOD REASONS TO JOIN THE 1861 COMMUNITY:

  • 4 days work week (paid 5)
  • Group insurance;
  • Employee discounts for our 4 boutiques;
  • Sunny terrace and Lounge & Café area with lunchroom;
  • Petfriendly environment;
  • Frequent employee events (cooking workshops, movie nights, artistic activities, various training sessions, summer and winter parties, etc.).

Job Description:

As an Assistant Manager, you will play a key role in ensuring a delightful shopping experience for our customers.

You will assist the District Manager in various operational and managerial responsibilities, while providing exceptional customer service and fostering a positive work environment.

This is an exciting opportunity to be a part of a dynamic team in the fashion industry.

-
In-Store Stylist:

  • Provide excellent customer service by greeting and assisting customers, resolving queries, and maintaining a welcoming shopping environment;
  • Complete all transactions at the cash;
  • Ensure the daily restock of the store;
  • Execute different daily tasks of storage and maintenance.
-
Operational assistance in the store:

  • Be the resource person in the store;
  • Organize the zoning and break schedule;
  • Supervise the accomplishment of daily, weekly and monthly tasks;
  • Train and develop a team of Stylist, guiding them in meeting sales goals, delivering exceptional customer service, and maintaining visual merchandising standards.;
  • Supervise and evaluate employee performance and provide effective and timely solutions to specific problems;
  • Supervise the overall customer experience in the store and provide guidance when necessary;
  • Handle customer complaints and returns, ensuring efficient resolution and customer satisfaction;
  • Support the District Manager in achieving sales targets and implementing effective strategies to enhance store performance;
  • Work closely with employees and managers to ensure open communication and a consistent workflow within the store;
  • Any other related duties.

Qualifications:

  • Minimum of a secondary school diploma or equivalent;
  • Previous retail experience in the fashion industry, preferably in a supervisory role;
  • Strong understanding of fashion industry trends, style and customer demandes;
  • Excellent interpersonal and communication skills with the ability to build relationships with customers and team membres
  • Strong organizational and time management skills;
  • Basic computer skills;
  • Advanced knowledge of French and English (written and spoken);
Additional Information

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