Area Services Manager
2 weeks ago
Job Title:
District Service Manager
Montreal, QC
This leading global provider of products and services that support patient care with an emphasis on infection prevention is hiring for a District Service Manager.
They will drive a customer-first culture within a full-service district and have the ability to grow and retain business, talent, and financial outcomes.
They are responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region.
Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention.
Develop high-performing partnerships with the company's sales/service teams to provide cohesive service solutions and maximize the local and national accounts within the area of responsibility
Implements protocols and procedures as required ensuring cost-effective delivery of service quality.
Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience)
Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met.
Deliver targeted financial performance for the district including full profit & loss responsibility, and risk management for all district-related activity.
Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions
Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention
Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory)
Assumes responsibility for understanding risk, compliance, safety and audit requirements within the company and where required by Customer agreements. Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures the company is represented in safe professional manner at Customer sites
Bachelor's degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience, including military experience and leadership.
Valid driver's license.
Basic/intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports.
Experience (managing virtually) leading field teams or equivalent/progressive experience in Field Service or other relevant field leadership in comparable industry.
4 + years of field service leadership roles.Continuous Improvement training or proven results.
Strong business acumen, and related experience in managing budget/cost planning and managing performance processes.
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