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Advisor, Customer Service

4 months ago

Québec, Quebec, Canada EspaceProprio Full time
Welcome home

At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry.

We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a network of skilled professionals every step of the way, whether its to buy or sell a house, undertake a major renovation project, or keep up with routine home maintenance.

To achieve this, we have developed a corporate culture that truly puts the employee at the heart of its priorities.
- Ça te parle? Tu aimerais mettre ta passion à profit et te joindre à l'équipe Service Conseil d'EspaceProprio à titre de Conseiller-ère, service à la clientèle ?

Concrètement, à quoi ressembleront tes journées ?

Relevant de la Cheffe d'équipe, service conseil EspaceProprio tu auras comme principal mandat d'offrir un véritable effet WOW chez nos client-es en informant et en orientant ces dernier-ères à travers nos différents services.

Pour y arriver, tu devras:
- Répondre et placer des appels téléphoniques ainsi que des courriels à nos client-es;-
- Écouter et cerner les besoins des client-es en lien avec leurs besoins en matière d'habitation;-
- Orienter les client-es vers la meilleure ressource;-
- Présenter et promouvoir les services offerts;-
- Garder à jour les différents dossiers de nos client-es en effectuant certaines tâches administratives;-
- Offrir une expérience dynamique et personnalisée à nos client-es;-
- Participer à l'amélioration de notre service et nos procédures.De quoi as-tu besoin pour être Conseiller-ère, service à la clientèle d'EspaceProprio ?- Posséder plus de 2 ans d'expérience pertinente en service à la clientèle;-
- Un niveau d'anglais oral avancé ou un parfait bilinguisme afin de desservir une plus vaste clientèle;-
- Avoir un fort intérêt pour le milieu de l'immobilier;-
- Avoir une expérience dans un centre d'appels est un atout;-
- Avoir la capacité à présenter de l'information de façon neutre, sans influencer les client-es;-
- Être orienté-e vers les solutions : tu es un-e ambassadeur-rice de la gestion de changement;-
- Être investi dans l'amélioration continue et les opportunités d'apprentissage;-
- Faire preuve d'imagination dans ton travail et dans tes processus;-
- Avoir la capacité à travailler simultanément avec plusieurs logiciels et outils informatiques tout en communiquant efficacement avec les client-es;-
- La capacité à travailler autant en télétravail qu'à notre bureau de Charny (8389 avenue Sous-le-Vent). (Les détails à propos de notre mode de travail hybride te sera présenté au cours du processus de recrutement).Qu'est-ce qu'il te faut pour être bien au sein de ta nouvelle équipe?- Une passion pour le service à la clientèle, car pour toi, c'est important de faire la différence;-
- Une approche basée sur l'écoute et la compréhension des besoins des client-es;-
- Une facilité à établir le premier contact de façon chaleureuse;-
- Une attitude proactive et empathique;-
- Un fort intérêt pour le travail d'équipe.Des avantages qui font une réelle différence- Un salaire horaire à partir de 20,49 $;-
- Une prime de 1$ considérant le bilinguisme requis;-
- La reconnaissance des années d'expérience pertinentes;-
- Des journées de congés mobiles payés dès ton entrée en poste;-
- Un programme d'assurances collectives modulaires payées en partie par l'employeur (assurances médicaments, dentaire, voyages, vie, invalidité, etc.) incluant un compte santé de 500 $;-
- L'accès à un programme d'aide aux employé-es et à leur famille (PAEF);-
- Un service de télémédecine;-
- Une allocation annuelle de 200$ pour tes activités sportives et culturelles;-
- Une journée de congé payé lors de ton déménagement et pour bénévolat;-
- Plusieurs rabais employé-es afin que tu réalises tes projets immobiliers en pleine confiance et à moindres coûts.Et on ne se limite pas à cela, parce qu'on se soucie réellement de toi:
- Un processus d'intégration pour te familiariser rapidement avec ton environnement de travail et nos services;-
- Un environnement de travail qui priorise autant ton développement professionnel que ton épanouissement personnel;-
- Un club social qui veille à rendre ton quotidien chez nous plaisant et stimulant;-
- Du travail d'équipe collaboratif où tes plus folles idées sont accueillies et même encouragées.EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

LBEP