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Performance Specialist

3 months ago

Calgary, Alberta, Canada VCA Animal Hospitals Full time
Veterinary Reception, Client Care

Calgary Animal Referral and Emergency (C.A.R.Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual.

At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously.

If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team.


The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education.

Your role is vital to the success of our hospital You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients.

Your responsibility is to enhance the client's experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Prior experience in customer service and administrative duties

Prior knowledge/or ability to learn medical terminology and VCA Woofware


Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.

Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred


We offer great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canada's Client Experience Program.

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at or

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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