Is Support Assistant

2 weeks ago

Brantford, Ontario, Canada Bayshore HealthCare Full time
Make "being the difference" your Career.
Bayshore is looking for an IS Support Assistant to join our amazing team.


The
IS Support Assistant is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team.

This role acts as the single point of contact for all first and second level escalations of branch technology issues and support.

Reporting into
Manager, IT Branch Support and Experience, this role will collaborate and have a
strong dotted line to their respective Area Directors to analyze trends and identify roadblocks within their regional branches for a swift resolution.


You will have the opportunity to solve complex incident escalations and be involved with a variety of projects and tasks that contribute directly to your regional branches' growth.

This role will cover the Brantford Kitchener branches.

Duties and Responsibilities

  • Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, printers, servers etc.) from procurement to disposal in compliance with Bayshore's IT asset management processes.
  • Follow documentation for technical procedures, policies and standard processes related to IT Operations.
  • Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, printers, software, and peripherals via SCCM.
  • Identify technical issues with accounts and reports to Manager for resolution.
  • Ensure Service Level Agreements (SLAs) are being met by investigating and monitoring incidents and requests to completion via the ticketing tool (Service Now).
  • Assess system configuration needs based on technical trends and branch user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance field staff experience.
  • Maintains awareness of evolving technical and branch business capabilities and needs.
  • Work with PD&UX and ADs to plan implementation and integration of new technologies.
  • Responsible for documenting processes and creating SOPs.
  • Act as the main point of contact for all escalations of IT issues across the regional branches and resolve in a timely manner.
  • Provide exceptional care to all employees, ensuring that the highest level of customer satisfaction is achieved.
  • Build strong relationships with Area Directors and branch employees to ensure IT processes and capabilities are well integrated and remain agile with branches' growth plans.
  • Adheres to defined Bayshore IT Service Management processes change, incident, knowledge, problem, request, and service level management.
  • Collaborates with PD&UX, Area Directors and IT Business Office on key projects, and ensures alignment of activities, field staff experience and technical approach.
  • Adheres to defined Bayshore IT Service Management processes change, incident, knowledge, problem, request, and service level management.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
-
Additional duties as assigned by Manager, IT Branch experience in partnership with Area Director
Job Qualification

Education

  • Completion of a college diploma/degree in Information Technology/Computer Science or a related field or a combination of education, training and experience deemed equivalent.
  • Microsoft technical certifications preferred (A+, Network+, MCSA, MCSE etc.)
  • ITIL v3/v4 Foundation certificate preferred.

Experience

  • Minimum 23 years experience with IT Infrastructure and Desktop Support Services.
  • Active Directory Knowledge, structure, and management of user accounts throughout employee's lifecycle.
  • Knowledge and experience working with Citrix to assist and support Citrix users.
  • Experience with ticket management tools such as Remedy, Service Now etc.
  • Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware.
  • Office 365 knowledge and administration.
  • Understanding of VoIP, analog phone lines, end user security malware and antivirus solutions.
  • Demonstrated understanding of operating systems, network technologies, firewalls, and routers.

Other Skills And Abilities

  • Possess a passion/ great enthusiasm for the delivery of exceptional customer service, exceptional telephone etiquette skills and the ability to support end users face to face and remotely with varying levels of computer skills. A genuine desire and commitment to helping/supporting others.
  • Exceptional verbal and written communication skills.
  • Exceptional interpersonal ski

  • Scheduling Assistant/ Medical Office Support

    2 weeks ago

    Brantford, Ontario, Canada Participation Support Services Full time

    Responsibilities: Provide support to Manager of Outreach and supervisors at each site to develop and maintain consistent schedules Input schedules, client/staff information into scheduling software Communicate schedules and scheduling changes to clients as needed Maintain client records in database. Provide support to managers & supervisors with shift...

  • Elderly Caregiver

    2 weeks ago

    Brantford, Ontario, Canada Senior Support Care Full time

    We are searching for a compassionate caregiver to care for our clients who are living at home or in care facilties.Responsibilities: Dementia care assistance- including cognitive support Be a kind and supportive companion Assist clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.) Assist clients with personal...

  • Home Care Psw

    2 weeks ago

    Brantford, Ontario, Canada Participation Support Services Full time

    Reports to: Program Manager or DesignateResponsibilities: Assist clients living in their own homes with their activities of daily living including, but not limited to, bathing, grooming, eating, dressing, toileting and medication Assist clients living in their own homes with meal preparation, laundry, making beds, and light housekeeping.Qualifications:...

  • Resident Care Counselor

    2 weeks ago

    Brantford, Ontario, Canada Participation Support Services Full time

    This is an Afternoon, 3-11pm shift.Reports To: Residential Care Manager Resident Care SupervisorsResponsibilities: Assist residents of the home with their activities of daily living including, but not limited to, bathing, eating, dressing/undressing, and toileting Medication administration Reporting and documentation Light housekeeping, cleaning equipment,...

  • Resident Care Counselor

    2 weeks ago

    Brantford, Ontario, Canada Participation Support Services Full time

    Reports To: Residential Care Manager Resident Care SupervisorsShifts: 10am 6pm 6am 10amResponsibilities: Assist residents of the home with their activities of daily living including, but not limited to, bathing, eating, dressing/undressing, and toileting Medication administration Reporting and documentation Light housekeeping, cleaning equipment, making...

  • Support Worker

    2 weeks ago

    Brantford, Ontario, Canada Care2you Homecare Services Full time

    About usCare2you Homecare Services is a small business in Brantford, ON. We are professional, supportive and inclusive.Our work environment includes: Flexible working hours Safe work environmentResponsibilities: Support persons to reach their potential in areas of independence, relationships, learning, and recreation. Assist with daily activities such as...

  • Personal Support Worker

    2 weeks ago

    Brantford, Ontario, Canada St. Joseph's Full time

    STAFF VACANCY - DEPARTMENT OF NURSINGThe Stedman Community Hospice is currently seeking passionate and dedicated Personal Support Workers to join their highly skilled interprofessional team.**Job Title: Personal Support WorkerReports to: Clinical Manager, Stedman Community HospiceStatus: Permanent CasualSchedule requirements: Days and nights, including...

  • Personal Support Worker

    2 weeks ago

    Brantford, Ontario, Canada St. Joseph's Health Centre Guelph Full time

    Stedman Community Hospice is seeking a caring and compassionate part-time Personal Support Worker (PSW) to join our team. Our 10-bed residence gives people who are living with a palliative diagnosis the opportunity to live with dignity and comfort in a place that feels like home. The PSW is responsible for providing assistance with all activities of daily...

  • Personal Support Worker

    2 weeks ago

    Brantford, Ontario, Canada St. Joseph's Health Centre Guelph Full time

    Stedman Community Hospice is seeking a caring and compassionate part-time Personal Support Worker (PSW) to join our team. Our 10-bed residence gives people who are living with a palliative diagnosis the opportunity to live with dignity and comfort in a place that feels like home. The PSW is responsible for providing assistance with all activities of daily...

  • Tenant Support Coordinator

    2 weeks ago

    Brantford, Ontario, Canada The Corporation of the City of Brantford Full time

    Tenant Support Coordinator - Live Well (up to 12 month contract)Job ID: 2100Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier...

  • Cultural Support Worker

    2 weeks ago

    Brantford, Ontario, Canada Six Nations Polytechnic Full time

    Salary:Six Nations Polytechnic (SNP) is a unique Indigenous Institute, recognized by community, government, and institutions of higher learning, as a Centre of Excellence for Indigenous Knowledge. SNP offers postsecondary, secondary, trades education and training. SNP has formal partnerships with nine publicly funded Ontario Universities and Colleges and...

  • Personal Support Worker

    2 weeks ago

    Brantford, Ontario, Canada John Noble Home Full time

    :The Personal Support Worker is responsible for providing assistance with all activities of daily living, as well will support and follow the plan of care for behaviour management and continence care. The PSW/HCA will promote independence and foster an environment that is safe and home-like. The PSW/HCA works in accordance with all the Policies and...

  • Facility Maintenance

    2 weeks ago

    Brantford, Ontario, Canada Participation Support Services Full time

    Reports to the Manager of Residential ServicesThis position includes, but is not limited to, maintaining a clean environment including, washing/waxing floors, removal of garbage as well as maintenance repairs. This is a full-time position, to be scheduled 80 hours biweekly. Repairs and machinery experience required. Must be available to work shifts and...

  • Student Administration Support

    2 weeks ago

    Brantford, Ontario, Canada Anishinabek Employment & Training Services Full time

    Location: Brantford, New Credit, Atikameksheng, or Thunder Bay Closing Date: March 15 , 2024 The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and...

  • Support Worker Hagersville

    2 weeks ago

    Brantford, Ontario, Canada Community Living Haldimand Full time

    Part-time Flex 16+ hrs/wk including every other weekendLocation:Hagersville- As a member of our team you will:_- Receive paid training- Work every other weekend - plus additional weekdays (afternoons)- Receive comprehensive Healthcare Spending Account - $1800/year- 4% RSP paid by Employer on all hours, no match required- Work in a supportive coaching...

  • Student Administration Support

    2 weeks ago

    Brantford, Ontario, Canada OFNTSC Full time

    Student Administrative AssistantLocation: Brantford, New Credit, Atikameksheng, or Thunder Bay Closing Date:March 15, 2024The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range...

  • Administrative Support

    2 weeks ago

    Brantford, Ontario, Canada Sphere Manufacturing Group Full time

    _Uniting leading manufacturing firms and metal finishing services under one strong brand, Sphere Manufacturing Group is building upon a strong legacy of expertise - bringing leading products to market through innovation while servicing the needs of the environment and our community._ Sphere's vision is to be a high growth, customer driven organization...

  • Administrative Support

    2 weeks ago

    Brantford, Ontario, Canada Sphere Manufacturing Group Full time

    _Uniting leading manufacturing firms and metal finishing services under one strong brand, Sphere Manufacturing Group is building upon a strong legacy of expertise - bringing leading products to market through innovation while servicing the needs of the environment and our community._ Sphere's vision is to be a high growth, customer driven organization...

  • Personal Support Worker

    2 weeks ago

    Brantford, Ontario, Canada St. Joseph's Villa, Dundas Full time

    The HNHB LTCH BSO Care Support Worker will use a team approach to provide holistic care to the residents of LTCH's to which they are referred. Their practice and non-pharmacological approach focus will be through capacity building of LTCH staff through; coaching, mentoring and modelling strategies and interventions to support the LTCH to manage and care for...

  • Support Counsellor, Housing

    2 weeks ago

    Brantford, Ontario, Canada St. Leonard's Community Services Inc Full time

    ABOUT USSt. Leonard's Community Services has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults and families within the communities we serve.Our ValuesThese aren't just "lip-service" to us - we work and live by them. If you do, too, we want to talk to you Inclusive we...