Dispatcher

1 week ago


Mississauga, Ontario, Canada Newrest Full time

JOB DESCRIPTION - Dispatcher

Responsibilities:

  • Assigns trucks, flights, loads to the Drivers, maintain constant radio/phone contact with the team on duty
  • Coordinates operations with Airport Regulators and deals with all emergency adjustments
  • Physically go on the ramp when required to provide guidance to the drivers in need
  • Occasionally cover for Truck Driver position when there is a need due to shortage of manpower
  • Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule
  • Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading
  • Provides accurate and timely information to transportation supervisors / leads
  • Coordinates with Meal Planners regarding irregularities and changes
  • Participate in loading / unloading trucks to help drivers to deliver on time
  • Maintain clean working area, maintain clean loading docks, maintain clean equipment following rules
  • Comply with all safety rules and company standards
  • Wear uniform & safety shoes while on duty
  • Check conformity of health & safety documents & food safety documents
  • Report / Communicate any malfunction to hierarchy and other teams on a daily basis
  • Fill required security documents and proceed appropriate assignments, controls
  • Maintain vehicles up to date & ensure necessary follow up
  • Systematically process the calls by order of seniority everyday there is a shortage of manpower
  • Check everyday the logbooks in each truck, twice a day, and place a new logbook every time it is needed
  • Assist Drivers on duty by preparing ice & beverages for the flights
  • Perform other duties as assigned

Profile:

  • Previous airport/airline operational experience is mandatory
  • Ability to work with exposition to radio frequencies / using radiotelephone devices
  • Good decisionmaking ability in high pressure situations
  • Strong interpersonal, communication and organization skills
  • Demonstrated ability to keep and monitor records effectively
  • Capable of working under pressure without close supervision
  • Experience with conflict resolution and problem solving
  • Good communication skills, verbal and written
  • Strong Customer Service skills
  • Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)
  • Ability to pass all required security clearance for AVOP-DA & RAIC-Purple pass
  • Ability to read in English, write in English, speak in English
  • Good knowledge of HACCP (training will be provided otherwise)
  • Ability to work mornings, evenings, weekends (depending on assigned shift)
  • Ability to work in a fastpaced environment
  • Attention to detail
  • Ability to work independently and as part of a team
  • Ability to stand for long periods
  • Dexterity to lift and maneuver loads (45 lbs+ / 20 kg+)
  • Attendance, diligence, punctuality, reliability
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