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Library Service Assistant 3

3 months ago

Winnipeg, Manitoba, Canada City of Winnipeg Full time

As part of the library team, you will interact with customers of all ages to help create a positive and welcoming library experience for all.

You will provide information, help customers access library services in physical and/or digital form and provide programs for all age and ability levels within the library community.


As the _Information Assistant_
, you will:

  • Assist customers in-person, over the telephone, and on-line with their information, readers advisory, and room booking needs.
  • Instruct customers in the use of the Library's ILS system, online databases, and Internet resources.
  • Assist customers with specialized resources and tools, such as eBooks, the Library Online Computer Booking system, and Audiovisual resources as required.
  • Assist with Public Computer training sessions and provide computer assistance as required.
  • Prepare for and host adult, young adult and children's programs, including equipment setup as required.
  • Provide programs for preschoolers and school age children.
  • Assist in the creation of posters, booklists, reading guides and other marketing tools as assigned.
  • Provide tours and orientation sessions as required.
  • Assist in the maintenance and development of the collection.
  • Take charge of the library or section in the absence of the Branch or Section Head or designate.
  • Assist in promoting library materials and services.
  • Perform other related duties consistent with the classification as required.

Your education and qualifications include:

  • Undergraduate degree or an equivalent combination of training and experience.
  • Ability in Reference/Reader's Advisory work an asset.
  • Ability to provide assistance to both children and adults.
  • Ability to deal effectively with the public and staff members.
  • Ability to communicate effectively both orally and in writing.
  • Knowledge and interest in children's literature.
  • Ability to provide programs for preschool and school
- aged children, teens, and adults.

  • Ability to operate A.V. equipment an asset.

Conditions of employment:

  • The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
  • Must be physically capable of performing the duties of the position (i.e. Must be able to lift boxes and equipment weighing 2025 pounds, and set up tables and chairs in meeting rooms)

CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG:

  • Citizen & Customer Focus
  • Respecting Diversity
  • Ethics and Values
  • Integrity and Trust
  • Results Oriented